Lead Case Manager

Position Overview

Team Leads provide case management and supportive services to individuals and families experiencing street-level homelessness, focusing on connecting them to sustainable housing and supportive resources like medical care, counseling, and mental health treatment. They coordinate care with nonprofits, government entities, law enforcement, and healthcare providers to help clients secure and maintain permanent housing. Additionally, TLs assist supervisors by monitoring staff performance, schedules, and expenses, while providing mentorship, training, and guidance to Case Managers.

Work Schedule: The incumbent will be on a 5/8s schedule while in training, and then will transition to a 4/10s schedule (4 days each week, 10 hour shifts). The schedule will be either Sunday-Wednesday or Wednesday-Saturday.

Key Responsibilities

Supervisor Support

• Support Team Supervisors in ensuring that all Case Managers (CMs) are delivering services in a professional manner and in accordance with all departmental and organizational policies and procedures.
• Support Team Supervisors in coaching, mentoring, and training CMs as needed. Thoroughly document all coaching, mentoring, and training.
• Support Team Supervisors in completing and coordinating special projects, as they arise.

Administrative Support

• Support Team Supervisors with the administration and completion of case management tasks.
• Implement team logistics and communicate with upper management on the status of projects.
• Ensure CMs complete any and all required data entry thoroughly, accurately, and on time and follow all data entry, reporting, and submission procedures.
• Ensure all CMs are following the current HMIS procedures and best practices.

Team Leadership

• At all times model excellent case management services and efficient, timely, and accurate completion of related tasks, which include but are not limited to maintaining case notes, entering data, and completing and updating IAPs.
• Professionally represent City Net at local, County, and City collaborative meetings.
• Cultivate a positive work environment by promoting teamwork and collaboration among staff.
• Provide real-time guidance and training to CMs when they have questions, appear to be struggling with a client scenario and/or an internal procedure or expectation, and/or when requested.

Compliance and Goal-Meeting

• Consistently meet all assigned productivity and outcome goals.
• In all activities, comply with all contracts, funder requirements, and City Net procedures and policies.
• Meet or exceed all goals and requirements established by the Chief Program Officer for this position.

Case Manager Responsibilities

• Consistently perform Case Management responsibilities, including Client Needs Assessment, Housing Placement, Linkage to Supportive Services, Advocacy and Data Collection

Qualifications

• Case management experience with people affected by homelessness, substance use disorders, chronic health and mental health concerns, domestic- and intimate-partner violence, and/or human trafficking
• Experience cultivating and maintaining productive, professional relationships with clients, partner agency representatives, and coworkers
• Strong interpersonal, plan execution, and time management skills
• Professional verbal and written communication skills
• Ability to work as a leader and as part of a team
• Will be required to drive a company vehicle to transport clients. For insurance purposes, must be at least 21 years of age, possess a valid driver's license, and must pass a Motor Vehicle Report.

Our Organization:

City Net is a 501(c)(3) non-profit community organization that is committed to breaking the cycle of homelessness in the communities we serve by connecting neighbors experiencing homelessness to transformative care and innovative housing solutions. Our objective is to reduce homelessness to functional zero in the regions we serve through collaborative supportive services, housing provision, and data-driven solutions that empower our clients to reach their personal goals.

Benefits:

We believe in supporting our employees in all areas of life. That is why we offer top-tier benefits to our eligible employees, including but not limited to:

• Health insurance (Anthem HMO and PPO options. City Net pays 100% of the employee premium for our baseline plan)
• Paid time off
• Retirement plan (401k with employer matching contributions)
• Dental insurance
• Vision insurance
• Life insurance (Employer paid group term life and voluntary life)
• Referral program
• Parental leave
• Professional development assistance
• Employee assistance program
• Wellness Reimbursement Program
• Company Vehicles, iPhones, Laptops, and Tablets
• Career Pathing, Raises, Recognition & Rewards
• Early Earned Wage Access
• Credit Union Preferred Partnership

Visit for further details.

Diversity, Equity, Inclusion, and Belonging:

Promoting a culture of diversity, equity, inclusivity, and belonging that embraces the contributions of all team members is important to City Net and our success. Our team is composed of individuals with different strengths, experiences, and backgrounds. Note: We do not consider your name, or the names of your undergraduate and graduate schools from your resume. This process is aimed at opening all of our job opportunities to more candidates, reviewing applicants on performance assessments instead of resume proxies (e.g., where you went to school).

City Net's programs follow Housing First and Harm Reduction service models.

NOTE: The City Net Outreach Line is intended for individuals experiencing homelessness. Please DO NOT contact the outreach line with questions regarding hiring or job applications. Intentionally doing so may disqualify you from the position. Instead, please reach out to