Operations Coordinator

Want to be a part of a team revolutionizing and leading an entire industry with no real competition? The laundry industry is a $40+ billion dollar market, and the Cents platform is making it easier for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their business. Backed by top-tier investors like Bessemer, Camber Creek, and Tiger Global, Cents is one of the fastest-growing vertical SaaS companies in the USA, and we're just getting started. Already profitable and growing incredibly quickly each year, we have entered the absolute best stage of being a startup.

About Cents
Cents is a New York–based technology company passionate about transforming the laundry industry and dedicated to enabling new ways of working, earning, and living. Our all-in-one, business-in-a-box platform helps operators start, manage, and expand their businesses through a market-leading suite of SaaS and hardware products. By building a modern system to power the garment care industry, our goal is to outsource laundry day to the local business.

Our team is full of passionate technology experts obsessed with supporting and empowering SMBs. We feel the unique responsibility and opportunity we have to elevate an industry. We're adding great talent to help achieve this mission, and that's where you come in

About The Role
As an Operations Coordinator, you will be responsible for managing the end-to-end order processing workflow for our card system solutions, ensuring accurate order handling and consistent customer satisfaction. This role requires strong organizational and communication skills, in-depth product knowledge, and the ability to coordinate effectively with the production team and customers. The ideal candidate will be detail-oriented, proactive, and capable of managing multiple tasks in a fast-paced environment.

Key Responsibilities

• Order Processing: Translate incoming card system orders for laundry facilities into production-ready work orders within our internal ERP system
• Production Coordination: Communicate order requirements and schedule priorities to the production team to ensure accurate and timely execution
• Customer Enrollment: Onboard new and existing customers onto our hardware and software platforms
• Order & Customer Communications: Respond promptly to order and customer-related inquiries, ensuring clear communication and resolution.
• Process Optimization: Identify opportunities to streamline and improve the order processing workflow to enhance efficiency and accuracy.

Qualifications

• Creative, persistent, and possessing a dynamic personality
• Comfortable and adaptable to a fast-paced, scaling startup environment
• Quick to adapt and a strong advocate for collaborative teamwork
• Tech-savvy with proficiency in internal tools and efficient customer communication management
• Proven ability to manage and prioritize multiple tasks and projects simultaneously.
• Prior experience with Point-of-Sale (POS), Enterprise Resource Planning (ERP), or order management software,