Field Technician/Developer

Overview

At Vision IT, we put people first-our employees, their families, and our customers. We are seeking a technically proficient, customer-focused IT professional to support mission-critical systems and develop modern collaboration and automation solutions using Microsoft SharePoint and Power Platform.

This role is responsible for end-user device support, secure IT operations, and the design, development, and maintenance of custom SharePoint and PowerApps solutions. The ideal candidate is proactive, detail-oriented, and comfortable working in secure, high-visibility environments supporting senior leadership and sensitive systems. Occasional after-hours support may be required to maintain operational continuity.

Key Responsibilities

IT FieldEnd-User Support

• Provide on-site and remote technical support for end-user devices, including setup, installation, configuration, connectivity, troubleshooting, and resolution.
• Support secure access to enterprise systems, including networks, shared drives, printers, and collaboration tools.
• Respond to incidents and service requests in accordance with Service Level Objectives (SLOs).
• Deliver after-hours support as needed to resolve critical issues.
• Manage and track IT assets, including desktops, laptops, tablets, mobile devices, monitors, printers, and peripherals.
• Monitor device performance and ensure compliance with security baselines and IT policies.
• Document system configurations, access controls, and maintenance activities to support audits and compliance.

SharePointPower Platform Development

• Design, develop, and maintain custom business applications using Microsoft Power Apps (Canvas and Model-Driven).
• Create and manage SharePoint Online sites, lists, libraries, permissions, and workflows.
• Build and maintain Power Automate flows to streamline and automate business processes.
• Develop custom SharePoint solutions using SPFx, PowerShell, REST APIs, and JSON-based integrations.
• Integrate Microsoft 365 services (Teams, Outlook, Excel) and third-party APIs into solutions.
• Troubleshoot and resolve issues related to Power Apps, Power Automate flows, RPA bots, and data integrations.
• Optimize application performance, security, and usability following Power Platform best practices.
• Maintain detailed technical documentation for applications, workflows, and configurations.
• Monitor application analytics and performance metrics, recommending improvements as needed.
• Contribute to Power Platform governance, including environment strategy and Data Loss Prevention (DLP) policies.
• CollaborationCommunication
• Work closely with stakeholders to gather requirements and translate business needs into technical solutions.
• Serve as a liaison between IT teams, leadership, and end users to ensure smooth operations and solution adoption.
• Provide training and end-user support to drive adoption and effective use of developed applications.
• Participate in technical planning sessions and contribute to continuous improvement initiatives.

QualificationsRequired Experience

• 5+ years of experience in desktop support, field services, system administration, or application support.
• 2–5 years of professional experience with Microsoft Power Platform and SharePoint development.
• Strong proficiency in Windows OS, hardware/software troubleshooting, and peripheral connectivity.
• Hands-on experience with Power Apps, Power Automate, SharePoint Online, and Microsoft 365.
• Knowledge of data formats and integrations (e.g., JSON, REST APIs).
• Strong understanding of DoD security policies, IT compliance requirements, and secure system operations.
• Excellent problem-solving, analytical, communication, and interpersonal skills.
• Ability to manage multiple projects, meet deadlines, and perform effectively under pressure.
• Professional demeanor suitable for supporting senior leadership and sensitive systems.

Certifications Required

• CompTIA Security+ or equivalent

Preferred

• ITIL Foundation
• Microsoft or Apple certifications
• Power Platform or SharePoint certifications
• Active Secret clearance required
• TS/SCI may be required depending on assignment

Why Vision IT?

Vision IT is committed to a People First culture rooted in integrity, compassion, and excellence. We empower our teams to deliver secure, innovative IT solutions that support critical missions.

Benefits include:

• 401(k) with company match
• Comprehensive medical insurance
• Dental and vision coverage
• Paid Time Off (PTO)
• Short- and long-term disability insurance
• LifeAD&D insurance
• Supplemental benefits (critical illness, accident, hospital care)

Vision IT is an equal opportunity employer and is committed to diversity, equity, and inclusion in the workplace.