Store Manager

Overview
A Big O Store Manager is responsible for managing a Big O Tire Store including controlling costs, managing profitability, training, developing and managing the team of employees, maintaining the appearance of the facilities, and ensuring proper operational procedures are followed. Additional responsibilities include daily customer interaction, customer complaint resolution, filling in for all positions within a store as needed, and executing at 100% of the service standard.

MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities

• Coordinate all aspects of store operations including but not limited to sales, office, shop, and management, developing and maintaining the ability to perform all functions as needed.
• Ensure prompt and consistent opening and closing of location based on store hours of operation
• Promote sales through explaining benefits of service and products to customers
• Perform vehicle inspections, print vehicle owner's manual maintenance requirements, and prioritize and promote needed products and services with customers and management; consistently conduct work order reviews for accuracy
• Staff the store with adequate personnel, implement training programs, and execute all company programs, policies, and procedures
• Recommend the employment, discipline, wage adjustments, and termination of assigned personnel
• Supervise assigned employees, including planning and organizing employees and work; providing clear direction; training, developing and motivating employees; enforcing company policies and safety requirements; monitoring productivity; conducting performance evaluations and resolving conflict in a timely manner
• Guide staff in the resolution of difficult questions or customer concerns, personally handling escalated customer issues as needed
• Conduct weekly store meetings to review safety issues, store policies, procedures, and product information changes as required
• Recommend and implement merchandising, advertising, and promotions to effectively market product
• Set goals and strategies to ensure the successful accomplishment of budgeted sales goals, gross profit percentages, expense control, and payroll objectives
• Review and analyze profit and loss statements, balance sheets, payroll projections, and company P-card reconciliations
• Maintain proper documentation for all accounts payable and receivable, ensuring prompt