Front Desk Associate

JOB DESCRIPTION –

TITLE: FRONT DESK ASSOCIATE POSITION

REPORTS TO: Assistant General Manager __X___ General Manager _____

Hours Per Week:

Shifts: 7am-3pm, 3pm-11pm and 5pm-9pm

REQUIRED TASKS: Must have open availability

Guest Check-In and Check-Out

PMS Operations (PEP will be trained)

Cash and Credit Card /Debit Card Transactions

Switchboard Operation and telephone etiquette

Front Office Emergency/Security Procedures

Reservations - Both Guest Rooms & Meeting Rooms

Assist Manager with Administrative Tasks and other duties as assigned by

the General Manager or AGM

Clean the Front Desk and Lobby Area Daily

Assist with Breakfast Bar when needed / monitor cleanliness of breakfast area including tables

Restock and Make coffee as needed

Minor Decision Making including the 100% Guarantee program

Book group room blocks – Take Group reservations

Sales of Guest rooms with new arrivals and phone inquiries

Follow all Policies & Procedures outlined in the Employee Handbook

Must be in neat, clean uniform w/ name tag, Hilton Honor Loyalty Program

Operate the laundry as directed

Maintain a respectful and professional attitude to all Guests, associates, and vendor

REQUIRED SKILLS:

Fluent verbal and written communications in proper English. (Spanish, if possible)

Basic Math

Hand Writing

Computer Skills / Keyboard/Typing skills

Operate a 10-key Calculator

Hospitable, Civil Contact with internal and external customers'

Ability to Work Independently, with little or no Supervision

Ability to complete multiple tasks simultaneously

Night Audit Basic accounting skills/training

Enjoy meeting new people

Enjoy working independently and with a team

PHYSICAL

REQUIREMENTS:

NECK – Bending/Twisting

AUDITORY - Ability to read and comprehend emergency and security information including labels and directions. Ability to communicate emergency situations to supervisor in English. Normal conversation.

HEARING - Ability to hear emergency alarms, telephone, conversation.

VISION - Legal normal vision with or without accommodation.

ARMS - Reaching, bending arms, light carrying pushing, pulling.

HANDS - Finger dexterity, grasping

TRUNK - Bending and twisting

LEGS - Normal balance, crouching or kneeling

FEET - Standing for long periods, walking

Transportation to and from the Hotel is the responsibility of the employee

I have read and understand the job description as indicated. This description may be altered from time to time by

PM Company Management.

Job Type: Part-time

Pay: $12.00 per hour

Benefits:

• Employee discount
• Paid time off

Ability to Commute:

• Parkersburg, WV Required)

Ability to Relocate:

• Parkersburg, WV 26104: Relocate before starting work (Required)

Work Location: In person