Housing Case Manager

POSITION TITLE: Housing Case Manager
REPORTS TO: Pathway to Stability Program Manager
WORKSITE: Omaha, Nebraska

COMPENSATION:

• Hourly rate starting at $24.75/hour, commensurate with experience

EMPLOYEE BENEFITS:

• Unlimited paid time off (including employee birthday); 9 paid holidays with year-end holiday break
• Medical, dental, vision, life, and AD&D insurance; 403b retirement plan with an automatic 5% contribution; and FMLA
• Employee Wellness Program (including enriching snacks, support groups, and engaging activities)
• Employee Assistance Program (EAP) (includes life event referral program, 5 free counseling sessions, financial and legal resources, and employee discount/savings program)
• Yearly stipends for employee development opportunities
• Relocation assistance; travel and expense reimbursement
• A company cell phone is provided to case managers for client-related work

ORGANIZATIONAL DESCRIPTION:

In 2022, Immigrant Legal Center and Refugee Empowerment Center merged, and the combined nonprofit organization is now CIRA, the Center for Immigrant & Refugee Advancement. Our diverse team of experts provides exceptional, compassionate legal representation, refugee services, and social work services.

We take on the most complex immigration cases, resettle refugees from around the world, and ensure all clients have access to much-needed resources. Operating in 6 different offices from Council Bluffs to Scottsbluff, our team of more than 100 full-time employees helps communities' welcome immigrants and refugees as they build their lives here. We assist with all forms of family and humanitarian-based immigration, and we never turn any family away due to inability to pay.

POSITION DESCRIPTION:

Reporting to the Pathway to Stability Program Manager, the Housing Specialist/Case Manager serves as a critical link between refugee families and stable housing opportunities in the Omaha metropolitan area. This role combines direct client services with community relationship building to ensure newly arriving refugees and existing clients have access to safe, affordable housing.
The Housing Specialist/Case Manager maintains a dedicated caseload of clients facing housing-related barriers while simultaneously developing and nurturing relationships with local landlords to expand housing options for refugee families. This position requires both strong advocacy skills to navigate complex housing challenges and the professional communication skills to facilitate understanding between clients and property owners. The ideal candidate will bring a solutions-oriented approach to addressing housing instability while empowering clients to develop independent housing navigation skills for their future success.

CORE FUNCTIONS OF THE POSITION:

• If there are new refugee arrivals, coordinate with the landlords to ensure that all upcoming refugee arrivals have a home available and ready in time to be fully furnished by volunteers. The expectation is that we have a key available at least one week before the arrival date.
• If there are no new arrivals, assist and maintain a caseload where housing is the main barrier to stability
• Assist clients with any housing-related issue (maintenance requests, setting up