Help Desk Technician

Title: IT Help Desk Technician - Level 2

Location: New York, NY (ONSITE)

Salary: $60,000 - $70,000

About Us

Effy Jewelry is a family-owned and operated business that has been crafting exquisite jewelry for over four decades. Founded by Effy Hematian, the brand has become synonymous with innovative design, superior craftsmanship, and unparalleled quality. With a focus on innovation and creativity, Effy Jewelry has become a global leader in the fine jewelry industry. Its pieces can be found in major retailers and department stores worldwide, as well as being a leading Fine Jewelry name in the Maritime & Cruise industry with over 150 land-based and cruise ship-based stores.

Job Summary

We're seeking a IT Help Desk Technician - Level 2 to join our internal IT team, focused on ensuring our employees' technology runs smoothly. In this role, you'll troubleshoot a variety of issues, support software and hardware, assist with onboarding and offboarding, and collaborate with the IT team to maintain efficient systems. This position offers hands-on experience with a range of technologies, opportunities to grow your skills, and the chance to make a direct impact on the day-to-day productivity of our organization.

This role is a full-time, onsite position based at our NYC Headquarters. The selected candidate will be required to work onsite five days per week.

Key Responsibilities

• Act as the first point of contact for internal IT issues (tickets, email, in person)
• Troubleshoot Level 2 issues including Windows/macOS, password resets,