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Über
The Data Management Assistant supports the Enrollment and Marketing departments by maintaining the integrity, accuracy, and reliability of all institutional data across CRM, Call Center, and related systems. This role plays a critical part in ensuring that prospective student, lead, and marketing data is clean, complete, and actionable to support effective enrollment operations, campaign optimization, and reporting accuracy. The ideal candidate is detail-oriented, tech-savvy, and committed to continuous improvement in data processes and systems.
*Key Responsibilities:*
*Data Quality & Maintenance*
* Identify, investigate, and correct data errors, inconsistencies, and inaccuracies across multiple systems (CRM, Call Center, SMS platforms, etc.).
* Perform regular data cleaning to remove duplicate records, fill missing values, and standardize data formats.
* Validate data accuracy and reliability against established business rules and quality standards.
* Monitor data integrity within lead flow systems and ensure compliance with institutional and vendor data policies.
*System Support & Collaboration*
* Collaborate with the Enrollment & Marketing Systems Operations Manager, Enrollment Leadership, Marketing teams, and external vendors to maintain data consistency across platforms (Five9, Velocify, Nexus, Anthology).
* Assist in troubleshooting data discrepancies and help implement system or process updates that improve data workflow and efficiency.
* Support integration testing and validation during new system implementations or updates.
* Provide feedback and recommendations for data management improvements and process automation opportunities.
*Documentation & Training*
* Document all data cleaning processes, validation steps, and quality control methodologies for internal reference and team training.
* Support the development of best practices for data management and duplicate handling.
* Assist with training and guidance of duplicate management team members or other staff involved in data processes.
*Project & Process Support*
* Assist with the High School Lead and High School Scholarship data processes, ensuring timely and accurate tracking and reporting.
* Support project-based assignments and department initiatives related to CRM optimization, reporting, and data-driven decision-making.
* Perform other duties as assigned by the Enrollment & Marketing Systems Operations Manager.
*Qualifications & Requirements:*
* *Education:* High School Diploma or GED required; Associate’s or Bachelor’s degree in Business, Information Systems, or a related field preferred.
* *Experience:* Minimum of 3 years of experience working with data systems, preferably in higher education, admissions, or a call center environment.
* *Technical Skills:*
* Proficiency in CRM and call center platforms such as Five9, Velocify, Nexus, and Anthology.
* Strong Excel and data analysis skills; experience with data validation, deduplication, and imports/exports.
* Basic understanding of data structure, relational systems, and process automation.
* *Professional Skills:*
* Exceptional attention to detail and organizational skills.
* Ability to work independently as well as collaboratively across departments.
* Strong communication and documentation abilities.
* Analytical mindset with a passion for accuracy, efficiency, and problem-solving.
* Willingness to learn new systems and continuously enhance technical knowledge.
*Preferred Attributes:*
* Experience working with lead generation or enrollment marketing data.
* Familiarity with TCPA compliance, lead attribution, and CRM workflows.
* Interest in higher education and student success processes.
* Proactive mindset and commitment to improving data reliability and operational performance.
*Work Environment:*
* Remote
* Home office environment
*Salary Range: *
* $50,000-$60,000 based on experience with specific systems such as Five9, Velocify, Nexus, Anthology) as well as experience in higher ed, enrollment systems, and call center operations.
Midwest Technical Institute and Delta Technical College is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability, veteran status or any characteristics protected by applicable law. We are dedicated to fostering a work environment where all employees can thrive.
IND1
Pay: $24.03 - $28.84 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Vision insurance
Application Question(s):
* This position pays between $24.03 - $28.84. Starting rate will be toward the lower end of the range. Do your pay needs fall within this range?
Experience:
* data systems: 3 years (Required)
Work Location: Remote
Sprachkenntnisse
- English
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