Virtual Desktop Infrastructure EngineerIvoryCloud • Fairfield, California, United States
Virtual Desktop Infrastructure Engineer
IvoryCloud
- Fairfield, California, United States
- Fairfield, California, United States
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*Requirements*
* *U.S. Citizenship (Non-negotiable).*
* *Active TS/SCI Clearance (Required at time of application).*
* Candidate must be *local to the Frederick / Baltimore, MD region* and able to support work at the Raven Rock Mountain Complex (RRMC).
* Upon position acceptance, candidate must be able to come into the IvoryCloud office to complete onboarding paperwork, verify identification, and pick up equipment.
* Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related technical field.
*Experience*
* *5+ years of hands-on Virtual Desktop Infrastructure (VDI) implementation and administration experience.*
* Demonstrated experience designing, deploying, and supporting enterprise-scale VDI environments (500+ users).
* Experience supporting VMware-based virtualization environments in secure or federal environments.
* Experience working with multiple network enclaves and VPN-supported desktop infrastructures.
* Experience supporting classified or DoD environments is strongly preferred.
*Responsibilities*
* Deploy, engineer, configure, and maintain VMware-based Virtual Desktop Infrastructure supporting RRMC operations.
* Support VDI environments serving 500+ desktop and VPN users across multiple networks.
* Perform planning, testing, coordination, scheduling, and execution of VDI deployments and upgrades.
* Maintain, optimize, and troubleshoot VDI systems to ensure performance, availability, and security.
* Collaborate with system administrators, network engineers, and cybersecurity teams to ensure compliance with security requirements and best practices.
* Participate in and lead components of major system installations, upgrades, and lifecycle refresh efforts.
* Interface with vendors to troubleshoot outages, performance degradation, and technical issues.
* Respond to escalated technical incidents and change requests via Remedy ticketing system.
* Develop, document, and maintain Techniques, Tactics, and Procedures (TTPs) and Disaster Recovery plans.
* Develop and maintain a VDI knowledge base and documentation repository (SharePoint).
* Provide guidance, training, and technical support to Tier 2 Desktop Support, Help Desk staff, and end users.
* Participate in special projects and continuous improvement initiatives as required.
*Required Skills*
* Advanced expertise with *VMware Horizon (8.x)* and *VMware vSphere* environments.
* Strong understanding of Windows desktop operating systems, user profile management, and application delivery in virtualized environments.
* Solid knowledge of networking fundamentals including TCP/IP, DNS, DHCP, load balancing, and VPNs as they relate to VDI.
* Experience managing VDI image lifecycle, patching, updates, and performance optimization.
* Strong troubleshooting skills, including log analysis and root-cause identification.
* Experience documenting configurations, system changes, and standard operating procedures.
* Familiarity with cybersecurity policies, IA requirements, and secure configuration practices for virtual environments.
* Strong communication skills with the ability to convey technical information to both technical and non-technical stakeholders.
* Ability to work independently while collaborating effectively across multidisciplinary teams.
*Certifications*
* *VMware Horizon 8.x Professional (Required).*
* *VMware Certified Professional – Desktop Management (2023) (Required).*
*About IvoryCloud*
IvoryCloud is a purpose-driven enterprise. We go to work every day driven to achieve for our customers, learn and master new skills, and take ownership in growing those around us. Through this purpose, we deliver outstanding, innovative, and high-quality work. We are building our team with a relentless focus on bettering our customers, building personal capability, and investing in the success of others.
You are purpose-driven if the following describes you:
* Driven by team and personal excellence.
* Committed to becoming a Subject Matter Expert in your role.
* A flexible thinker who solves problems using both linear and non-linear approaches.
* Excited to be part of a growing company and committed to helping it grow.
*Benefits*
We offer a competitive benefits package including, but not limited to:
* Competitive salary with performance-based bonus opportunities
* Competitive Paid Time Off
* Training and certification opportunities eligible for expense reimbursement
* 401(k) with company matching
* Medical, dental, and vision insurance
* Flexible spending accounts
* Flexible work arrangements as permitted by contract requirements
* Mentor program to support professional and personal development
* Team-building and social activities
IvoryCloud is an *Equal Opportunity Employer (EEO).*
Job Type: Full-time
Pay: $170,000.00 - $185,000.00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible schedule
* Health insurance
* Life insurance
* Paid time off
* Professional development assistance
* Referral program
* Tuition reimbursement
* Vision insurance
Application Question(s):
* This role requires U.S. Citizenship. Please type citizen if you meet this requirement.
* Are you local to the Frederick / Baltimore, MD region?
* This role requires 5 days a week at RRMC in PA. Can you meet this requirement?
Experience:
* VDI Implementation: 5 years (Required)
Security clearance:
* Top Secret (Required)
Work Location: In person
Sprachkenntnisse
- English
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