Data Analyst (UX Research)
Entrust Datacard
- London, England, United Kingdom
- London, England, United Kingdom
Über
At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely. Get to Know Us
Headquartered in Minnesota, Entrust is an industry leader in identity‑centric security solutions, serving over 150 countries with cutting‑edge, scalable technologies. Our secret weapon? Our people. It’s curiosity, dedication, and innovation that drive our success and help us anticipate the future. About the team
You'll be joining the team leading Entrust's Identity portfolio, including the solutions formerly known as Onfido (AI‑powered digital identity solution). With the completed acquisition, Entrust now provides the industry’s most comprehensive portfolio of AI‑powered, identity‑centric security solutions. Our technology helps businesses verify real identities using AI and biometrics, ensuring secure remote customer and business onboarding. By assessing government‑issued IDs and facial biometrics with innovative dashboards and fraud signals, we provide companies with the assurance they need to operate securely while allowing people to access services quickly and safely. About the role
We’re looking for someone with strong data analytics skills to join our UX Research and Customer Insights team, which lives at the core of our Product group, helping inspire innovation and validate important strategic initiatives through data‑driven insights. We help fuel a human‑centred design process and are looking to strengthen our internal quantitative and data analytics capabilities to amplify the team’s impact. Responsibilities
Bring an analytics and metric‑driven lens to our customer insight efforts. Surfacing new insights/themes from large data sets through self‑directed analysis, e.g., driving customer segmentation. Infuse customer‑needs related data into product team dashboards and build internal processes that allow teams to self‑service customer data. Partner with qualitative researchers to strengthen insights with metrics and data, scoping and conducting quantitative studies where appropriate. Help with problem definition and scoping, ensuring we’re asking the right customer research questions to support product and business priorities. Make insights sing by translating data into visualisations and stories that drive outcomes. Work within an agile product development team and partner closely with engineers, designers, product managers, and UX researchers. Be a key contributor in developing our AI‑first approach to a centralised ‘voice of customer’ hub. Minimum Qualifications
3-5 years’ experience with data analytics skills that support product and business decision‑making. Advanced spreadsheet skills (MS Excel, Google Sheets). Data visualisation and insight generation through business analytics tools such as Looker, Datadog, Tableau, Power BI, etc. Manipulating large data sets (SQL, Python, etc.). Experience using data to answer a customer or customer‑needs focused question (ideally building customer segmentations). Strong presentation and storytelling skills, with the ability to translate data into compelling narratives for tech and non‑tech audiences across multiple channels (PowerPoint, Slide, email). Comfort in ambiguously defined problems and ability to understand strategic priorities, scope project needs and adapt to changes. Intellectually curious, interest in people and human behaviour, and excited about solving big problems. Nice to Have
Experience with MCPs (Model Context Protocols) and manipulating data with AI agents. STEM degree, or any university degree focused on data analysis, data manipulation tooling, and presentation. Experience establishing statistical significance with large data sets (R, Python, etc.). Please note this is a hybrid role with 3 days in our London office. Benefits
Career Growth: We’re invested in your professional journey with learning‑forward initiatives and exciting challenges. Flexibility: Remote, hybrid or on‑site options fit your lifestyle. Collaboration: Your voice matters in a culture of sharing ideas and building a better tomorrow. Ready to Make an Impact?
If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together. Apply Today!
For more information, visit www.entrust.com. Follow us on LinkedIn, Facebook, Instagram, and YouTube. EEO Statement
Entrust is an EEO/AA/Disabled/Veterans Employer. For Canadian roles, we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds and strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact accessibility@entrust.com.
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Sprachkenntnisse
- English
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