Field Desktop Support AnalystDevonshire Hayes Recruitment Specialists Limited • Dartford, England, United Kingdom
Field Desktop Support Analyst
Devonshire Hayes Recruitment Specialists Limited
- Dartford, England, United Kingdom
- Dartford, England, United Kingdom
Über
Key Responsibilities:
Active Directory Management: Provide user account management, group policy administration, and support for Active Directory-related issues.
Microsoft 365 Entra: Support and troubleshoot Microsoft 365 Entra setup and integrations, ensuring seamless access and functionality.
Laptop Builds, Screen Issues, Docking Stations & Configurations: Build, configure, and deploy laptops to end-users, ensuring they are properly set up with necessary software, drivers, and security settings.
Technical Support: Offer support to end-users, resolving hardware, software, and networking issues, either remotely or on-site for Windows 10, 11 and Office 365.
Troubleshooting & Issue Resolution: Troubleshoot and resolve technical issues related to operating systems, applications, networks, and hardware.
Documentation & Reporting: Maintain documentation of troubleshooting steps, technical issues, and configurations.
Software & Hardware Installations: Assist with the installation and configuration of software, operating systems, and hardware peripherals for end-users.
Collaboration: Work closely with internal IT teams to provide efficient solutions and elevate any unresolved issue.
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Sprachkenntnisse
- English
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