Senior Lead, Product Operations

Innovate with purpose

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don't stop there: we're creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team that's ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person's unique skills and experiences. We'd love to hear from you—you might be just what we're looking for, whether in this role or another.

Let's give businesses more time for what matters.

Make your impact within a rapidly growing Fintech Company

BILL is transforming how businesses pay, get paid, and manage their financial operations. As our Senior Lead of Product Operations, you will be at the center of that transformation, designing and scaling a world-class execution engine and helping BILL bring bold ideas to life.

In this highly strategic role, partnering with leaders across R&D and GTM, you will define how our teams plan, build and deliver exceptional software. You will embed AI into our workflows, strengthen cross-functional alignment and create a foundation that helps teams succeed in a modern AI-centric product development environment. Your work will accelerate innovation, elevate product quality and ensure we deliver with clarity, speed and consistency.

• Architect the next-generation operating model for Product, Design and Product Marketing  including standards, rhythms and frameworks that enable predictable and high-quality delivery
• Govern and continuously improve the Product Development Lifecycle (PDLC), ensuring consistency from problem framing to launch

• Introduce and scale AI-assisted processes that streamline execution, enhance decision quality and automate manual workflows
• Identify opportunities for automation across the PDLC to improve velocity and baseline product health

• Partner with Engineering to ensure rapid delivery without compromising quality
• Lead critical cross-functional forums such as quarterly planning, execution reviews and Product Experience Reviews to drive alignment and resolve risks early

• Drive adoption and effective use of Productboard, Figma and other operational tools to create clarity across teams
• Build scalable systems for roadmap visibility, dependency management and data-driven decision making
  

We'd love to chat if you have:

• 10+ years of experience in Product Operations, Product Management or product-focused Program Management roles
• Demonstrated success building operating models, PDLC frameworks, or governance systems in a high-growth software environment
• Experience leading complex cross-functional initiatives and influencing senior stakeholders across Product, Design, Engineering and Operations
• Strong fluency in tools such as Productboard and Figma; experience driving tool adoption at scale is a plus
• Deep understanding of B2B SaaS and the unique needs of SMB customers
• Exceptional communication, systems thinking, and strategic judgment
• A strong bias toward clarity, simplicity, continuous improvement and an enthusiasm for AI-enabled ways of working
• A 'player-coach' mentality, with a track record of both strategic planning and hands-on execution

Visa Sponsorship:  Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

The estimated salary  range for this role is noted below for our San Jose based role.  Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings