Client Experience

• Acts a project resource across the unit, fulfilling various needs ranging from managing meetings, maintaining task lists, developing project schedules and creating communication plans
• Provides analysis of language, data or workflows as their skill set allows
• Administers SharePoint updates to ensure information is current, accurate and accessible
• Organizes, schedules, creates agendas and takes detailed notes for meetings
• Is part of the team that monitors communications and requests from clients, brokers, and the IAS business unit and follows up on requests in a timely manner
• Acts as liaison between IAS and key stakeholders such as marketing organizations, handling printed materials orders and responding to inventory requests
• Organizes the documentation and audit support around client product or administrative changes, using IAS's prescribed tools such as a ticket system or centralized document store
• Manages IAS' client billing process, acting as liaison to DDWI Finance team
• Participates in supporting the DAC, triaging issues, monitoring for timely responses, supporting client process questions
• Prepares standard, custom and ad-hoc reports from data sources such as a data warehouse or Google Analytics
• Organizes refreshments, lodging and other hospitality related activity for client and vendor visits

Non-Essential Duties and Responsibilities

• Special projects and other duties as assigned

Education/Experience/Personal Requirements

• Associate degree in business or related field and two-year related insurance experience required or equivalent combination
• Knowledge of SharePoint Administration
• Develops and maintains a thorough working knowledge of IAS's products and services
• Ability to effectively prioritize, multi-task and execute tasks
• Self-motivated and directed with a high attention to detail
• Outstanding interpersonal, written and oral communication skills
• Analytical and problem-solving abilities
• Strong customer service orientation
• Experience working in a team-oriented, collaborative environment
• Computer skills, including experience with MS Office Suite, SQL and Salesforce applications
• Ability to operate a computer keyboard, mouse and to handle other computer components

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Repetitive motion: Substantial movements (motions) of the wrists, hands and/or fingers
• Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling
• Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time.
• Visual Acuity: The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.