Inside Sales Manager

JOB TITLE:  Inside Sales Manager

TEAM MEMBER PERKS

Along with a competitive paycheck, you will also get to enjoy a full suite of benefits including:

• Paid Weekly
• Sick Time - 5 days 
• Vacation Time - Earn up to 2-weeks on your first year of employment  
• Paid Holidays and Floating Holidays  
• Premium FREE Medical and Dental coverage options 
• Vision Insurance
• 401(k) with company matching 
• Life Insurance  
• Discounts on Tires and Wheels 
• Opportunity for advancement 

WE WANT TO HEAR FROM YOU IF YOU

• Pride yourself in providing excellent customer service
• Have proven time management mastery
• Have the ability to work independently and in a team
• Pride yourself on solving problems efficiently

ESSENTIAL RESPONSIBILITES:

• Receives orders by telephone or email and enters them into the NetSuite system
• Follows up with post-sale customer service
• Promotes the Company's specials to existing and new clients
• Works with call center to market company product and programs
• Addresses customer inquiries in person and/or on the telephone
• Formulates strategies to generate qualified sales leads and meet sales goals
• Researches and identifies sales growth areas
• Gathers current information on products and competitors
• Establishes, maintains and expands the customer base
• Leads and manages Inside Sales Team Members
• Monitors call center incoming calls
• Audits calls for training and customer satisfaction purposes
• Handles elevated customer complaints
• Resolves customer issues in a professional manner
• Establishes and monitors Key Performance Indicators (KPI's) for incoming and outgoing calls
• Develops and trains team on customer service standards/ expectations
• Fosters an open professional/communication environment for Team Members
• Conducts weekly and monthly sales reviews
• Creates development plans for direct reports
• Oversees team member performance
• Manages staff scheduling
• Secures all information as confidential

REQUIRED QUALIFICATIONS AND SKILLS:

• Bachelor's degree in Business or equivalent experience
• 5+ years' of experience in a similar or related position
• Extensive knowledge of wheel industry
• Familiarity with e-commerce
• Proven ability to develop staff and manage processes
• Excellent ability/knowledge of the ERP system
• MS Office with Advanced Excel skills