Veterinary Assistant/CSR Hybrid

Veterinary Assistant/Client Service Representative Hybrid – Join Our Employee-Centered Practice

Are you passionate about animals and looking for a supportive, team-oriented workplace where you matter as much as the patients? At Rainier West Vet, we believe happy staff equals healthier pets. Our employee-centered philosophy drives everything we do, from scheduling and training to team communication and work-life balance.

About Us:

We are a client-focused veterinary clinic dedicated to providing compassionate care to our patients and fostering a positive, respectful culture for our team. Our leadership prioritizes staff well-being, personal growth, and professional development. We're not just a clinic, we're a community.

What You'll Do as a Veterinary Assistant:

• Assist veterinarians and technicians during exams and procedures
• Care for hospitalized animals, including feeding, walking, and monitoring
• Maintain cleanliness and sanitation of exam rooms, kennels, and equipment
• Communicate effectively with clients in a kind and professional manner
• Support your team with a positive, can-do attitude every day
• Process payments, invoices, estimates, and financial transactions with accuracy and transparency.
• Follow hospital protocols to ensure safety, confidentiality, and high-quality client service.

What You'll Do as a Client Service Representative:

• Provide warm, welcoming, and professional customer service to clients in person, over the phone, and via email.
• Schedule appointments, manage the daily calendar, and coordinate patient check-ins and check-outs.
• Assist clients with questions about services, medications, preventive care, and hospital policies.
• Accurately enter client and patient information into the medical record system.
• Process payments, invoices, estimates, and financial transactions with accuracy and transparency.
• Communicate clearly with the veterinary team to support smooth patient flow and timely care.
• Handle multi-line phone calls, triage client concerns, and route messages appropriately.
• Maintain a clean, organized, and welcoming lobby/reception area.
• Support clients during stressful or emotional situations with compassion and professionalism.
• Follow hospital protocols to ensure safety, confidentiality, and high-quality client service.

What We're Looking For:

• Previous experience in a veterinary setting is a plus but not required
• A genuine love for animals and compassion for their humans
• Strong communication and teamwork skills
• Ability to stay organized and calm in a fast-paced environment
• A desire to learn, grow, and be part of something meaningful

What We Offer:

• Four 10 hour shifts, no weekend hours
• Ongoing training and staff/doctor support
• Supportive management that values your input and well-being
• Opportunities for growth within the clinic

"The leadership here really listens. I feel like I'm part of something bigger, and I go home every day knowing I made a difference." – Current Team Member

Ready to be part of a team where you're valued and appreciated?

Send your resume and a short note about why you're a great fit.

We can't wait to meet you and your passion for animal care

Job Type: Full-time

Pay: $ $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Uniform allowance

Work Location: In person