Justice System Support Application Analyst

Justice System Support Application Analyst

Location: 400 South Fort Harrison Ave, Clearwater and Remote

Schedule: Traditional work schedule with some flexibility, mostly remote, with some in office work. Fulfill on-call afterhours application support on a rotation basis with team.

***ONLY PINELLAS COUNTY GOVERNMENT EMPLOYEES MAY APPLY***

Are you interested in contributing to your community in an exciting, fast-paced, creative environment with a technology organization driven by innovation? We excel at delivering innovative, operationally ready, and cost-effective IT solutions that accelerate the interoperability and resiliency of Pinellas County critical systems.

The Enterprise Business Applications Services Division is seeking a knowledgeable and solutions-oriented Justice Systems Support Analyst to join our team. This position serves as the first line of support for Justice-related enterprise applications, primarily responsible for providing functional user support, investigating and resolving reported performance issues, and coordinating with technical teams when necessary.

As a Support Specialist, you will work closely with business units, project managers, and other stakeholders to understand operational needs, ensure application stability, and assist in implementing configuration changes required by regulatory or statutory updates. Your role will include maintaining system integrity, assisting with testing efforts, supporting upgrades, and ensuring applications continue to meet business and compliance requirements.

This role is ideal for a professional who excels in problem-solving, communication, and collaboration—someone who can translate business needs into actionable support strategies and contribute meaningfully to continuous improvement efforts within a justice systems environment.

Application & End User Support

• Serve as the first line of support for the Enterprise Justice Application and related programs, responding to incidents, service requests, and user-reported issues in a timely and professional manner.
• Reproduce, diagnose and resolve issues related to application functionality, data entry, navigation, reporting, integrations, and performance.
• Collaborate with technical teams to analyze, document, and resolve complex problems, escalating to development teams or vendors when appropriate.
• Monitor application health, scheduled jobs, and system logs to proactively identify potential issues before they impact operations.
• Provide user training, support documentation, and guidance to improve adoption and effective use of the system.

Documentation and Knowledge Sharing

• Maintain and update knowledge base articles, support documentation, and runbooks to promote consistency and efficiency.

• Create and maintain clear, comprehensive documentation for system configurations, business processes, technical specifications, and support procedures related to the Enterprise Justice Application.

• Document issue resolutions, change requests, and enhancements in a centralized knowledge base for future reference and team learning.

• Ensure documentation is regularly updated to reflect system changes, policy updates, and evolving business needs.

• Share knowledge and best practices with team members, IT staff, and stakeholders to promote consistent service delivery and informed decision-making.

• Contribute to cross-training efforts and participate in onboarding of new analysts or support staff by providing documented resources and hands-on guidance.

Compliance and Security

• Administer user access to the Enterprise Justice Application, including