Medical Assistant

Christ Health Center has an opening for an experienced Medical Assistant at our Live Oaks Clinic who wants to be a part of providing high-quality care needs for the underserved in Birmingham, Alabama. We are in great need of a Medical Assistant with experience caring for behavioral health patients. They assist mental health providers with supporting patient care during and between (phone/portal) office appointments. They assist in delivery of mental health care in an ambulatory setting with

emphasis on health maintenance and recovery. The Medical Assistant functions in accordance with established

policies and procedures within their scope of practice. This position reports to the Live Oaks Clinic Lead.

Benefits:

401K & 401K Matching

Medical, Dental, & Vision Insurance

$25,000 Basic Life Insurance-After 90 Day Probationary Period During The Term of Employment with CHC

Paid Time Off

Employee Assistance Program

Supervisory Responsibilities

• None

Major Duties & Responsibilities: Job Skills

• Delivers clear and comprehensive patient and family education on treatment plans, medication instructions, provider directives, and follow-up expectations in accordance with established protocols and the clinic's triage system. Conducts comprehensive chart reviews and provides support to providers and patients, including preparation of letters, completion of forms, coordination of medical records requests, management of referral follow up, and other essential administrative or clinical needs.
• Administer medications per provider order and MA scope; perform phlebotomy and point-of-care testing as needed.
• Actively monitors and maintains cleanliness, organization, and supply levels in the lab, nursing stations, and all clinical work areas; communicates weekly inventory needs to the Clinic Lead to support uninterrupted clinical workflows.
• Recognize behavioral health needs, cultural considerations, and safety concerns when supporting patients.
• Respond to patient calls, voicemails, and portal messages within CHC standards.
• Report abnormal findings, urgent concerns, or significant patient status changes to the Clinical Lead, or provider immediately.
• Document clearly and comprehensively all patient encounters, telephone calls, portal messages, and education provided.
• Assist with workflows, scheduling, and general office tasks as assigned.
• Participate in huddles with the Core Care Team to review clinical priorities, patient needs, and safety concerns.
• Support clinic flow by helping coordinate patient movement and provider efficiency.
• Relieve or substitute for staff in other clinical areas as needed to support clinic operations.
• Attend staff meetings, in-service education sessions, quality assurance reviews, and risk-management programs.
• Maintain constructive, compassionate, trauma-informed communication with patients, families, and staff.
• Performs other duties as assigned

Requirements:

Required Skills/abilities

• Excellent verbal and written communications skills.
• Requires effective interpersonal skills in a multi-cultural setting (Bi-Lingual in Spanish is preferred)
• Requires analytical skills, high attention to detail, effective organization skills, ability to work in a fastpaced environment, ability to prioritize work and self-direct.
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Strong active-listening skills

Qualification, Education, Experience

• High School Diploma
• Some College preferred
• Certification or equivalent training as a Medical Assistant preferred
• CPR certification preferred

Attendance Standards

Punctual and dependable for assigned/confirmed shifts. Must follow CHC attendance policies and communicate promptly with supervisor when unable to work .

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence and reports; Ability to effectively present information in one-on-one and small group situations to patients, visitors, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio and percent.

Reasoning Ability

The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events) and to convey the information to others.

Physical/Mental Demands

• Work requires the ability to lift objects weighing up to 20 pounds.
• Work requires ability to carry objects weighing up to 20 pounds.
• Work requires ability to stand +/- 90% of the time. ?
• Work requires ability to stoop and bend, to reach, and grab with arms and hands, manual dexterity and communicating with others.
• Work requires the ability to hear, understand, and distinguish speech and/or other sounds.
• Work requires proofreading and checking documents for accuracy.
• Work requires ability to use a keyboard and visualize a computer monitor to enter and transform words or data. Specific vision abilities required include close vision and the ability to adjust focus.
• OSHA personal exposure risk category I & II
• Airborne personal exposure risk category I (Possible exposure of the healthcare worker to patients capable of transmitting M. tuberculosis). Universal precautions will be adhered to at all times.

Environmental/Working Conditions

Medical office environment

Cultural Expectations

• Understands Christ Health Center Mission Statement and Values
• Consistently displays Christ Health Center's Mission daily
• Treats patients, visitors and co-workers with love and respect