Chief Technology Officer

University Federal Credit Union (UFCU) is investing in enterprise technology that enables growth, resilience, and digital transformation. As part of this journey, we are seeking an exceptional Chief Technology Officer (Vice President, IT) to lead the strategy, modernization, and operational excellence of UFCU's technology foundations.

Reporting to the EVP, the CTO is responsible for building a secure, scalable, cloud-enabled, AI-ready technology ecosystem that powers world-class member experiences, operational efficiency, and UFCU's growth ambitions. This executive will drive the adoption of advanced technologies—including AI/ML, cloud, automation, and cyber resilience—ensuring our technology stack is designed for agility, scalability, and resilience.

The CTO will lead enterprise infrastructure, platforms, networks, cybersecurity, technology operations, and enablement of data-driven, automated, and digital capabilities. This is a critical leadership role, instrumental to UFCU becoming one of the nation's most digitally advanced and member-centric financial institutions.

Essential Functions
Enterprise Technology Strategy & Leadership

• Develop and execute UFCU's enterprise technology strategy aligned to business growth, digital transformation, and operational resilience.
• Architect a future-ready, AI-powered, cloud-first technology environment designed for agility, security, scalability, and speed.
• Serve as an executive advisor on emerging technologies—including AI/ML, RPA, intelligent automation, cloud platforms, and infrastructure innovation.
• Lead the modernization of UFCU's enterprise platforms, networks, data centers, and technology operations.

Infrastructure, Cloud & Platforms

• Build and operate secure, scalable, hybrid-cloud environments leveraging Azure and on-premises technologies.
• Lead the design and modernization of infrastructure, software-defined networks, and enterprise platforms supporting core banking, digital channels, and member services.
• Ensure enterprise-wide performance, availability, and disaster recovery readiness across all technology platforms.
• Drive automation, self-healing infrastructure, and observability across UFCU's technology landscape.

AI, Automation & Innovation Enablement

• Partner with Digital, Data, and Product teams to enable intelligent, AI-powered platforms that enhance member experiences and operational efficiency.
• Integrate AI/ML, RPA, and intelligent automation into UFCU's technology stack to drive speed, scale, and cost efficiency.
• Lead proof-of-concept pilots for emerging technologies with a focus on rapid iteration and enterprise adoption.
• Champion continuous improvement, human-centered design, and innovation across technology teams.

Cybersecurity, Risk & Resilience

• Oversee enterprise cybersecurity architecture, threat defense, and proactive risk management in partnership with Information Security leaders.
• Embed zero-trust principles, advanced threat detection, and incident response capabilities.
• Ensure compliance with regulatory frameworks including NCUA, FFIEC, NIST, and other applicable standards.
• Lead the IT components of enterprise risk, business continuity, and disaster recovery programs.

Operational Excellence & Service Delivery

• Optimize technology performance, reliability, and efficiency across infrastructure, platforms, and operations.
• Establish and manage SLAs, KPIs, and performance dashboards to ensure world-class service delivery.
• Drive vendor management, sourcing strategy, and contract governance to optimize technology investments.
• Foster a culture of accountability, technical excellence, and operational rigor.

Organizational Leadership & Talent Development

• Build, mentor, and retain a high-performing IT organization with expertise across cloud, infrastructure, platforms, automation, and security.
• Develop future technology leaders through coaching, succession planning, and professional development.
• Collaborate across executive leadership, business units, and external partners to achieve enterprise outcomes.

Other

• Adhere to all company policies, procedures, and business ethics codes
• Complete required regulatory training as assigned.
• Maintain strict adherence and compliance to all laws, rules, regulations, and internal controls specific to your role, including the