Salesforce Administrator

The Learning and Evaluation department supports CRCD's mission of being a results-driven organization that provides high-quality programming. The Database Administrator will support all programmatic departments in the organization and will be responsible for the day-to-day configuration, support, maintenance, and improvement of CRCD's internal Salesforce system.

ESSENTIAL DUTIES & RESPONSIBILITIES

Position roles and responsibilities include, but are not limited to:

• Manage user accounts, creating and deactivating users as needed, and maintaining appropriate permissions structure.

• Train new users and grow the Salesforce skill set across the organization. Regularly develop, improve, and maintain Salesforce training resources.

• Diagnose and troubleshoot system issues and errors both proactively and in response to staff helpdesk tickets.

• Perform regular system maintenance including duplicates resolution, minor modifications of page layouts, and field creation and/or updates. Install, upgrade, and manage database applications as needed to maintain optimal performance. Lead archiving process to maintain complete and current participant records in the internal data system.

• Collaborate with IT team to maintain appropriate standards for system security and data backup to ensure safety of participant data and compliance with applicable grant regulations.

• Work closely with Grants Manager and Grants Administrator to ensure strong foundational data entry of all grants and programs.

• Support Data Analysts in designing, planning, and managing weekly data migration/import process.

• Support Data Analysts and Grants team in producing dashboards and other outcomes and tracking reports, as needed.

Requirements

• 1-2 years' experience or related work and/or associate's degree. Experience with governmental and nonprofit data system and reporting requirements a plus.

• Experience managing data management software. Experience with Salesforce Non-Profit Success Pack highly preferred.

• Strong written and verbal communication skills with particular emphasis on effective training delivery.

• Strong project management and time management skills with keen attention to detail.

• Self-directed and capable of working to meet quick turnaround and deadlines independently.

• Self-directed and capable of working to meet quick turnaround and deadlines independently.

• Knowledge of and experience with Microsoft Office (Excel, Word, PowerPoint, Outlook, SharePoint)

• Reliable transportation: valid driver's license and car insurance as required by law

• Excellent social/interpersonal skills and writing ability commensurate with the communication and reporting requirements of the position

SALARY RANGE

$55,000-$57,000 annually

BENFITS

CRCD is in the top 10% for excellent benefits for non-profits with an array of benefits available including:

• 14 Paid Holidays
• On-Demand training memberships to bolster professional development
• Dental/Vision/ 85% employer-paid & 40% dependent paid Medical Insurance
• 401k eligibility from day one & up to 3% matching after one year
• 529 Educational Savings Plan from Principle
• Flexible Spending