Business Success Manager

Position Summary:

The Franchise Business Coach (Business Success Manager) supports an assigned portfolio of Prime IV Hydration & Wellness franchisees, helping them achieve strong, predictable business performance across sales, profitability, operations, and growth. This role is responsible for coaching franchisees, interpreting data to drive decision-making, and influencing operational excellence to ensure every spa delivers a consistent, safe, and exceptional Prime IV brand experience. You will partner closely with franchise owners and cross-functional internal teams to build capability, elevate execution, and unlock long-term, sustainable success across the network.

Key Responsibilities:

• Lead the Franchisee Success Journey, advocating for franchise partners and empowering them to grow their business.
• Own operational and business performance outcomes for your assigned portfolio.
• Facilitate Annual Planning and Franchise Business Reviews to evaluate performance and align on forward-looking goals.
• Analyze financial, operational, and marketing data to provide targeted coaching and action plans.

• Identify performance gaps and opportunities, offering data-backed recommendations that drive same-store sales, profitability, member growth, and operational consistency.

• Partner with the Digital Marketing Team to review strategy, optimize campaigns, and guide franchisees on effective marketing practices.

• Collaborate with the Field Training Team to coordinate onboarding, skill development, and ongoing training support.

• Work closely with Operations, Training, Technology, and Brand leaders to ensure alignment across messaging, standards, and support processes.

• Build strong, trust-based relationships with franchisees; understand their goals, constraints, and operating environments.

• Align franchisee priorities with brand expectations to drive both individual success and systemwide consistency.

• Communicate key updates, initiatives, and expectations in a clear, timely, and influential manner.

• Recognize emerging challenges and market shifts, creating solutions that help franchisees stay competitive.

• Promote a culture of innovation—encouraging testing, learning, and continuous improvement.

• Support the rollout of new programs, services, tech platforms, and operational initiatives across the network.

• Develop custom coaching plans tailored to each franchisee's stage, experience, and performance.

• Conduct regular business coaching sessions to track commitments, reinforce execution, and measure outcomes.
• Lead with empathy, strong listening skills, and a service-oriented mindset that builds trust and accountability.

Other duties and projects as assigned by supervisor and department heads.

Essential Skills, Experience, and Qualifications:

• CRM Expertise: Proven success nurturing leads, managing pipelines, and driving client conversion through CRM platforms.
• Remote Work Fluency: Demonstrated success working remotely with strong communication, time-management, and collaboration skills.
• Financial & Operational Acumen: Deep understanding of P&Ls, KPIs, and franchise unit economics.
• Franchise or Multi-Unit Experience: Prior experience in franchise operations or multi-unit leadership strongly preferred.
• Technology Proficiency: Comfortable with CRM systems, spa POS platforms, scheduling tools, and analytics dashboards.
• Data-Driven Mindset: Ability to interpret complex data and translate insights into actionable recommendations.
• Change Management Experience: History of successfully leading rollouts, launches, and organizational changes.
• Relationship Building: Exceptional interpersonal skills with an ability to coach, influence, and foster collaboration.
• Adaptability: Thrives in a fast-paced, rapidly evolving environment; resourceful, creative, and solutions-oriented.

Key Attributes for Success:

• Deeply collaborative—works effectively with cross-functional teams and respects various levels of expertise.
• Highly collaborative; engages effectively across teams and organizational levels.
• Strategic thinker who uses data, logic, and judgment to make confident decisions.
• Innovative problem-solver who finds new ways to support franchisee success.
• Authentic leader who rallies partners around goals, outcomes, and brand purpose.
• Nimble and flexible in adjusting strategies to support business growth.
• Comfortable with numbers and financial analysis.
• Strong ability to lead change through influence rather than authority.

Physical Demands and Work Environment:

This is a full-time, primarily remote position that requires the ability to sit and work at a computer for extended periods of time. The role is performed in a standard home-office setting and involves regular use of video conferencing platforms and digital communication tools. The ability to communicate effectively in both virtual and in-person settings is essential, as the role requires ongoing interaction with Franchise Partners and internal teams.

This position requires occasional travel to franchise locations across your designated region of the United States. While the physical demands are minimal, the role involves participation in onsite meetings, trainings, and walkthroughs at spa locations. No heavy lifting or strenuous physical activity is expected. The typical work environment is professional, fast-paced, and highly collaborative.

Pay: $70, $85,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience:

• CRM software: 3 years (Required)
• P&L analysis: 3 years (Required)

Willingness to travel:

• 25% (Required)

Work Location: Remote