Automotive Service Manager

Overview
Are you passionate about automotive excellence and eager to lead a dynamic service team? As an Automotive Service Manager, you will be at the forefront of delivering exceptional vehicle care and customer satisfaction, in a new state-of-the-art facility. Your energetic leadership will drive the daily operations of the service department, ensuring efficient workflows, top-quality repairs, and a welcoming environment for clients. This role offers an exciting opportunity to combine your mechanical expertise with your talent for managing people and processes, all while fostering a culture of continuous improvement and outstanding service.

Responsibilities

• Lead and motivate the service team, including technicians and service advisors, to achieve high performance standards and deliver exceptional customer experiences.
• Oversee daily shop operations, ensuring efficient scheduling, workflow management, and timely completion of vehicle repairs and maintenance.
• Manage all aspects of automotive diagnostics, repairs, and services such as oil changes, brake repairs, transmissions, suspension work, tire services, alignments, diesel engine repairs, shocks & struts, air brake systems, auto body repairs, and more.
• Develop and implement effective upselling strategies to maximize revenue while maintaining transparency and integrity with customers.
• Ensure accurate service writing and auto estimating to provide clear communication of repair needs and costs.
• Maintain strict adherence to safety protocols and quality standards across all shop activities.
• Handle customer inquiries professionally, resolving issues promptly to foster loyalty and satisfaction.
• Accurately manage cash handling procedures during transactions.
• Coordinate with parts departments to ensure availability of necessary components for timely repairs.
• Monitor technician productivity and provide ongoing coaching to enhance skills in automotive diagnostics and repair techniques.
• Stay current with industry trends, new technologies, and manufacturer specifications to ensure the shop remains at the forefront of automotive service excellence.

Requirements

• Proven experience in dealership or automotive service management with a strong background in auto repair operations.
• Extensive knowledge of automotive diagnostics, mechanical systems, transmissions, oil changes, brake systems, suspension components, tire services, alignments, diesel engines, shocks & struts, air brakes, auto body repair processes, and related fields.
• Hands-on mechanic experience is highly preferred to effectively lead technical teams and understand complex repair procedures.
• Demonstrated success in upselling services while maintaining customer trust through honest recommendations.
• Strong customer service skills with the ability to communicate technical information clearly to clients.
• Proficiency in auto estimating software and service writing practices.
• Ability to manage multiple priorities efficiently in a fast-paced environment.
• Excellent leadership skills with a focus on team development and motivation.
• Valid driver's license with a clean driving record; relevant certifications such as ASE (Automotive Service Excellence) are advantageous.
• Knowledge of dealership operations including vehicle maintenance schedules like oil changes, tire rotations, alignments, suspension work, brake repairs, transmission servicing, diesel engine repairs, shocks & struts replacement, air brake systems inspection & repair.
• Join us as an Automotive Service Manager if you're ready to lead with energy and expertise Bring your mechanical knowledge combined with your passion for delivering top-tier automotive care—help us drive success while creating memorable customer experiences every day

Pay: Up to $140,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person