Performance Excellence, Senior Specialist

Get To Know Summit Pacific Medical Center
Your trusted partner in Health and Wellness, Summit Pacific is a vibrant and expanding public hospital district that operates a Critical Access Hospital with a Level IV trauma designation, three rural healthcare clinics, and a seven-day-a-week urgent care clinic. Our vision is "Through Summit Care, we will build the healthiest community in the Nation." Our hospital is unique due to its size and accessibility. We pride ourselves on our ability to give patients quick access to a provider.

• Critical Access Hospital
• 24/7 Emergency Department
• Level II Cardiac Center
• Level III Stroke Center
• Level IV Trauma Care

To learn more about Summit Pacific, visit

Pay Range (depending On Experience)
$ $55.26

Job Summary
The Performance Excellence, Senior Specialist is responsible for facilitating process improvement projects with organization-wide impact, using Lean, Six Sigma and other standardized quality improvement tools. They are skilled at breaking major projects into phases that realize gains from changes that can be implemented more quickly and coordinating the roll out of interrelated systemic changes. As an experienced process improvement facilitator, they contribute to the development and delivery of trainings with key insights and examples, practical exercises, and imaginative simulations.

Job Specific Duties And Responsibilities

• Leads complex process improvement initiatives with impact on multiple departments through the full project lifecycle. Capable of moving multiple projects forward simultaneously toward successful implementation. Manage the complementary or competing demands of quality outcomes, patient safety, patient experience, employee concerns, and financial efficiency.
• Coaches others on effective data collection, analysis, and presentation for process improvement and performance management. Provides support, advice, resources, templates, and technical support to leaders throughout the organization applying process improvement principles in their own projects.
• Provides informal coaching and support to co-chairs of Unit Based Teams on process improvement techniques and tips for managing group dynamics in coordination with the Performance Excellence Specialist.
• Writes summaries of projects completed within departmental Unit Based Teams for internal publication.
• Manages data collection and reporting for Unit Based Team program across the organization, including monthly and quarterly recognition.
• Contributes to the development of internal training curricula and delivers training either solo or in collaboration with other Performance Excellence staff.
• Contributes to the development of training and service for outside clients over the coming 2-4 years by proposing service lines, contributing to the development of a business plan, participating in out-reach and market development, and piloting services.
• Serves on the Art Committee to bring the tools of Human Centered Design and advocate for the role of the physical environment in shaping patient experience and efficient workflows.
• Contributes to the assessment of organizational progress to building a Lean culture and conformity to the ISO 9001 standards.
• Supports the development of a culture of excellence by performing research on best practices and provide input to policy writing and training efforts.
• Acts as a support for meetings, activities, surveys and projects as needed.
• Participates in regulatory or accreditation surveys that require demonstration of improvement activities.
• Trains with other functional areas in the Quality Improvement and/or Infection Prevention departments to provide support and redundancy to stabilize operations.
• Performs special projects and other related duties as assigned.

Leadership Responsibilities – (If Applicable)
This position has responsibilities to lead projects that affect the entire organization. They interact with managers, directors and executives to negotiate the scope of projects, to provide project updates, to report on the contributions of individuals with tact, responsibility and fidelity, and to coach leaders on their role in process improvement projects.

In other circumstances, they will be called on to provide coaching and technical assistance with leadership responsibilities such as the design and interpretation of performance measures and discerning the role and appropriate scope for Unit Based Teams.

In addition, this individual will be involved in the design and delivery of curricula for the entire leadership team.

Organizational Responsibilities
In addition to the duties and responsibilities listed above, leaders are expected to support and uphold the Summit Pacific mission, vision and values; comply with policies, procedures, and regulatory requirements; and conduct themselves in an ethical, professional, respectful, and collaborative manner.

Required Education And Experience

• Bachelor's degree required. Master's degree in a relevant field preferred.
• Four to five years of experience applying process improvement methodologies with a demonstrable portfolio of successful implementation in cross-functional projects.
• Experience providing consulting services is desired.
• Training in related disciplines such as High Reliability skills, Project Management, Change Management, Human Centered Design, or other facilitation, coaching or organizational development frameworks, is desired.
• Prior work experience in healthcare is desired.

Required Licenses, Certifications And/or Registrations

• Lean Six Sigma Green Belt certification or equivalent required. Lean Six Sigma Black Belt certification preferred.
• LPN or RN preferred.

Required Qualifications
Required Knowledge, Skills, Abilities

• Must have progressive experience with independently facilitating performance improvement teams utilizing standard tools such as PDSA / PDCA, RCA, FMEA, Rapid Cycle Improvement and others.
• Must have expertise in project management and team facilitation, including the ability to organize and manage multiple projects simultaneously.
• Demonstrates proficiency in applying principles, concepts, and techniques of quality / performance improvement.
• Must have excellent skills in leadership through influence, listening, and problem-solving.
• Ability to quickly develop and maintain productive relationships with team members.
• Knowledge of adult education principles, curriculum design, and instructional methods.
• Excellent oral and written communication skills, including public speaking.
• Must be willing to work collaboratively and independently in a deadline driven environment.
• Ability to project an image of professionalism in communication, appearance, and conduct.
• Must be self-motivated and able to adapt to evolving business needs.
• Ability to complete work assignments accurately, on time and with minimal supervision.
• Mastery of PC skills related to data analysis, data visualization, visual communication and instructional presentations.
• Ability to be cross-trained with other functional areas within the Quality Department.

Preferred Qualifications

• Knowledge of healthcare systems, regulations, accreditation, and licensing requirements.

Work Shift
All non union, non exempt staff

Working Location:
Elma, Washington

Benefits
Our uniquely designed benefits are here to support you and your family in staying well, growing professionally and achieving financial security

We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities.

Benefits Offered By SPMC

• Competitive Compensation
• Medical
• Prescription
• Dental (including Orthodontia)
• Vision
• Healthcare FSA and daycare FSA
• Daycare subsidized benefit
• Life Insurance
• Accidental Death and Dismemberment (AD&D)
• Short- and long-term disability
• Generous employer 403b match contributions for retirement
• 457 retirement