Retail Manager

Job Details

Description
ESSENTIAL DUTIES AND RESPONSIBILITIES

Merchandising and Buying

• Serve as primary buyer for the resort shop, meeting with vendors and product representatives to identify and select luxury goods and gifts that align with the resort's brand standards
• Display strong merchandising skills with keen attention to visual presentation and detail
• Curate a distinctive collection of high-quality merchandise that appeals to the resort's discerning clientele
• Stay informed of current trends in luxury retail and resort gift shop offerings

Operations Management

• Oversee all daily operations of the Wequassett Resort Shop
• Coordinate monthly physical inventory of all merchandise and stock and ensure timely submission to the finance department
• Ensure all pricing is accurate and in accordance with budget and departmental goals
• Monitor sales performance and adjust strategies to meet revenue targets
• Maintain organized stockrooms and ensure proper rotation of merchandise

Team Leadership

• Recruit, interview, select, and train seasonal sales personnel
• Schedule and supervise shop staff to ensure appropriate coverage
• Foster a team environment focused on exceptional customer service
• Conduct performance evaluations and provide ongoing coaching and development
• Lead by example in delivering five-star customer experiences

Customer Service

• Provide personalized, high-level customer service to resort guests
• Handle customer inquiries, special requests, and resolve any concerns professionally
• Create a welcoming and luxurious shopping environment
• Build relationships with returning guests and anticipate their needs

Collaboration and Communication

• Work closely with other resort departments to support overall guest experience
• Communicate effectively with management regarding inventory needs, sales trends, and operational matters
• Participate in resort meetings and initiatives as needed
• Maintain professional relationships with vendors and sales representatives

Experience
QUALIFICATIONS AND REQUIREMENTS

• 2-3 years of supervisory experience in a retail or merchandising environment required
• Hotel or resort experience is helpful but not required
• Proven track record in visual merchandising and product selection
• Experience with inventory management and retail operations

Skills and Competencies

• Strong eye for detail and visual merchandising
• Excellent customer service skills with ability to engage with luxury clientele
• Strong communication skills, both written and verbal
• Proficient computer skills, including point-of-sale systems and Microsoft Office
• Ability to work collaboratively across departments
• Strong organizational and time management abilities
• Financial acumen with understanding of budgets and profit margins
• Professional demeanor appropriate for a five-star resort environment
• Self-motivated with ability to work independently
• Flexible and adaptable to the needs of a seasonal operation
• Passionate about retail and creating exceptional guest experiences
• Detail-oriented with high standards for quality

Physical Requirements

• Ability to stand for extended periods up to 10 hours per day
• Ability to lift and move merchandise (up to 25-30 pounds)
• Availability to work flexible hours, including weekends and holidays as needed during the season

SEASONAL POSITION

This is a seasonal position aligned with the resort's operating calendar. Specific start and end dates will be communicated during the interview process.

Hourly Pay Range: $25 - $30 / hour based on qualifications