Loan Operations Administrator

JOB DESCRIPTION

Position: Loan Operations Administrator

Reports to: Director of Finance & Operations

FLSA Status: Full-time, Exempt

Organization Overview:

The North Central Massachusetts Chamber of Commerce, Visit North Central Massachusetts, and North Central Massachusetts Development Corporation (NCMDC) operate as a unified regional organization serving 700+ members across 27 communities in northern Worcester County and northwest Middlesex County. Our mission centers on "Building Businesses. Building Communities."

NCMDC is a non-profit economic development corporation certified by the U.S. Small Business Administration (SBA) as a micro-loan provider and by the U.S. Department of the Treasury under the Community Development Financial Institutions (CDFI) Program. Since 1996, NCMDC has provided over $27 million in small business lending, working in partnership with local banks, credit unions, and area nonprofits to support emerging microenterprises, small businesses, and community projects across the region.

Job Description Summary: The Loan Portfolio & Grants Administrator is a key financial operations position responsible for managing NCMDC's loan portfolio administration, grant compliance and reporting across all organizational entities, and providing administrative support to the Director of Finance. This position requires strong organizational skills, attention to detail, financial acumen, and the ability to work collaboratively across multiple programs and initiatives. The ideal candidate will be comfortable working in a dynamic, mission-driven environment where precision and relationship management are equally important.

Essential Duties and Responsibilities:

Loan Portfolio Management (55%)

• Manage the complete loan lifecycle including application processing, underwriting support, closing coordination, and ongoing portfolio servicing
• Assist clients and lending partners with loan application questions, ensuring all required documentation is accurate and complete
• Screen loan applications, conduct preliminary risk analysis, and prepare presentation materials for the Lending Team and Loan Committee review
• Coordinate loan closings with NCMDC legal counsel, UCC searches, and execution of loan documents
• Maintain comprehensive loan files in both electronic and physical formats, ensuring regulatory compliance and audit readiness
• Conduct ongoing portfolio monitoring including annual loan reviews and early identification of potential problems
• Generate loan-related notices, statements, and reports; process loan transactions and maintain accurate database records
• Track compliance with insurance, tax payments, and other non-financial covenants; follow up with borrowers as needed
• Reconcile general ledger and