Assistant Shift Supervisor

Salary

$ $33.62 Hourly

Location

Alamance County, NC

Job Type

Full-time

Job Number

Department

Central Communications

Opening Date

11/17/2025

Closing Date

11/23/ :59 PM Eastern

DESCRIPTION

BENEFITS

The Assistant Supervisor performs as a team leader on an assigned shift in the 911 Communications Center under the direct supervision of the Shift Supervisor. Works as a Senior Telecommunicator and is responsible for supervision of the shift in the absence of the Shift Supervisor.

This role requires a considerable degree of initiative and independent judgment within procedural boundaries in responding to citizens and emergency services requests. Work may be done separately or in conjunction with other Shift Supervisors, Assistant Supervisors and Telecommunicators. The Assistant Supervisor position requires rotating shift assignments and overtime in accordance with maintaining a fully operational 24-hour facility.

In addition to serving as a Telecommunicator the Assistant Supervisor may serve as the leader for the shift. When serving as acting Supervisor, will be responsible for the following:

• Oversees Telecommunicators on assigned shift in the absence of the Shift Supervisor.
• Assists the Shift Supervisor in appropriate staffing for on-the-floor operations and maintaining online calendar.
• Receives and responds to emergency and non-emergency calls from the public, emergency personnel, and other agencies via telephone, radio systems and computer-aided dispatch (CAD) systems.
• Processes and evaluates information received, prioritizes calls and dispatches required units and/or agencies.
• Monitors and coordinates unit activity and assignments via radio frequencies.
• Maintains status and locations of public safety personnel.
• Utilizes technology such as computers, radio systems, telephones, fax machines and other communication equipment.
• Creates and maintains automated or manual logs of central communications activity.
• Accesses and enters sensitive data in local/state/national databases.
• Enters and maintains files for persons or property pending apprehension/recovery.
• Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties.
• Keeps informed of departmental regulations, policies and procedures.
• All other duties assigned.

• Accountability - Ability to accept responsibility and