Senior Product Manager

Introduction
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions.

We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes

As a
Senior Product Manager
on IBM Software's
Operational Excellence team
, you will drive strategic initiatives and internal processes that enhance efficiency, scalability, and quality across IBM Software's Core, ALM, and Support & SRE organization. This role is pivotal in ensuring IBM delivers world-class experiences to clients by optimizing operations, reducing complexity, and enabling continuous improvement with a laser focus on revenue growth.

You will collaborate with cross-functional teams to define and execute a roadmap that improves renewal processes, enhances predictability, all while aligning with IBM's vision for operational excellence. Your work will directly impact IBM's ability to deliver products faster, with higher quality, and at lower cost.

Your Role And Responsibilities
Are you a seasoned Product Manager with a proven track record of successful product ownership and growth? Colleagues regard you as someone who navigates customer outcomes, business impacts, and functional tradeoffs with unparalleled skill. Your communication style leaves team members feeling respected, heard, and understood. Now, imagine channeling your expertise to shape the technology of tomorrow—a force that powers the world around us and yields an impact to be proud of.

Your Key Responsibilities

• Process Optimization:

• Identify and drive areas of improvement for engineering teams to engage with sales to help increase renewal rates

• Improve inefficiencies in product development, delivery, and support processes.

• Implement frameworks and tools that improve productivity and reduce operational risk.

• Data-Driven Decision Making:

• Use analytics and metrics to measure performance and identify improvement opportunities.

• Drive adoption of dashboards and reporting tools for transparency and accountability.

• Cross-Functional Leadership:

• Partner with engineering, finance, and operations teams to implement best practices.

• Influence stakeholders and gain buy-in for operational initiatives across the organization.

• Innovation & Continuous Improvement:

• Introduce automation, AI-driven insights, and modern methodologies to streamline workflows.

• Stay ahead of industry trends and incorporate them into IBM's operational strategy.

Preferred Education
Bachelor's Degree

Required Technical And Professional Expertise

• Experience:

• 5+ years in sales, product management, operations, or related roles within technology organizations.

• Proven track record of driving operational improvements at scale.

• Technical & Business Acumen:

• Strong understanding of SaaS, cloud technologies, and enterprise software delivery.

• Leadership & Communication:

• Exceptional ability to influence and collaborate across global teams.

• Strong presentation and stakeholder management skills.

• Analytical Skills:

• Proficiency in data analysis tools and ability to translate insights into action.

Preferred Qualifications
Preferred technical and professional experience

• Bachelor's or advanced degree in business, technology, or related field.
• Knowledge of IBM's product ecosystem and enterprise client needs.