Front Desk Receptionist

General Summary:

This support staff position reports directly to the Centralized Scheduling and Support Manager. This is a fulltime position. This position is responsible for greeting clients, opening client records, taking time of service payments, performing central operator duties as part of the General Incoming Phone Queue, performing data entry and document generation for clinical staff as needed, maintaining and managing clinical staff schedules and completing schedule maintenance.

Principal Duties and Responsibilities:

1. Answers the phone and greets visitors and staff in a prompt, professional and courteous manner and supports the agency's culture of friendliness and respect utilizing the official South Community greeting.

2. Provides cross-coverage when needed to maintain vital processes.

3. All phone call prompts occur in keeping with agency schedule to maximize appointment compliance for the next business day.

4. Opens new clinical records according to agency standards and timeframes.

5. Checks in/out clients, collects copays, and completes needed financial documents in a timely manner. Maintains others lists or schedules as needed per department.

6. Opens/closes department as assigned following unit and agency procedures.

7. Creates/builds schedules and assists in helping to fill all open appointments collaborating with providers, according to SCI parameters.

8. Produces accurate documents and enters service information related to their position (i.e., opening client charts and routing to appropriate providers, Roster screen changes, etc.)

9. Follows agency procedures for handling and processing client paperwork, which includes completing appropriate forms and maintaining chart security until chart is scanned into electronic format.

10. Assists all departments with special projects as assigned by the supervisor.

11. Completes filing and scanning according to unit standards, and sends closures weekly to Quality Dept.

12. Demonstrates familiarity and proficiency on all office equipment as it relates to their position.

13. Follows emergency action plans, provides support and facilitates linkage to appropriate staff members and will attend all related trainings.

14. Prompts time-of-service payments in accordance with established agency standards and assists staff in assuring financial updates are completed on time.

15. Receives and accurately routes phone calls, faxes, deliveries, mail, inquiries, and disperses these immediately to SCI divisions.

16. Other duties as assigned by supervisor.

Core Performance Standards:

1. Works all scheduled hours without excessive absences or tardiness.

2. Training/Continuing Education – Attends/meets professional licensure requirement and/or the agency standard for position (see Training Log).

3. Conducts self in an official, ethical and professional manner and follows professional, ethical and agency standards, i.e., HIPAA.

4. Supervision – Seeks and accepts guidance and uses feedback effectively. Willingly participates and cooperates in supervision as needed.

5. Follows relevant standards for privacy and confidentiality of personal health information, employee information and agency proprietary information.

6. Makes sound, independent, cooperative and ethical decisions that maintain workflow; prioritizes and uses time effectively.

7. Demonstrates creative problem-solving skills and resourcefulness related to unforeseen difficulties and has the ability to develop new ideas and handle unusual situations.

8. Participates as a member of or support of a Quality initiative or team, agency-wide or unit level at least once annually.

9. Demonstrates flexibility through assisting in coverage, helping out with other duties and willingness to assist when needed.

10. Returns phone calls within 24 hours and responds to emails in a timely fashion. Responds to all communication professionally and appropriately. Provides excellent customer service to enhance the overall satisfaction of all staff, supervisors, stakeholders and consumers.

11. Exhibits a willingness to cooperate, internally and with external providers to accomplish tasks utilizing conflict resolution appropriately.

12. Exhibits competency with computer programming to meet job requirements related to position including on-line training.

13. Ability to complete assignments on time and demonstrates reliability and dependability.

14. Follows through with emergency action plans, provides support and facilitates linkage to appropriate staff members.

15. Promotes facility attractiveness, cleanliness, security and safety. Reports problems promptly to ensure resolution of safety.

16. Demonstrates cooperativeness with supervisor by seeking and accepting guidance and using feedback effectively.

17. Adheres to all applicable agency policies and procedures, code of ethics and report any improper ethical conduct, staff acceptance of gifts, false billings, breach of any local, state or federal laws/standards, breach of licensing board standards (if applicable) or conflicts of interest. Any breaches will be reported to the Corporate Compliance Officer.

Minimum Qualifications:

This job requires a high school diploma or equivalent.

Minimum Qualifications in addition to education:

Qualifications include strong organization, communication, typing and data entry skills. Knowledge of office equipment and computer skills is also required.

Job Type: Full-time

Pay: $ $16.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending