Office Manager

Office Manager

Bacon Home Remodeling | Buffalo, NY

Full-Time | In-Office | Immediate Opening

Bacon Home Remodeling is a growing residential construction company specializing in high-quality bathrooms, decks, kitchens, and basements throughout Western New York. We are known for premium craftsmanship, strong systems, and a customer-first mindset.

We are hiring an Office Manager to become the organizational backbone of our business. This is a critical role responsible for lead intake, CRM coordination, and acting as the conduit between Sales and Operations.

This is not a receptionist role and not a management role. It is a high-impact coordination position for someone who thrives on structure, follow-through, and professionalism.

What You Will Own (GWC – Must Be Able to Get, Want, and Have the Capacity to Do)

Lead Intake & Communication

• Answer and manage inbound calls, texts, emails, website forms, and social media inquiries
• Gather complete and accurate homeowner information (location, scope, timeline, budget, decision-makers)
• Set expectations and route qualified leads appropriately
• Ensure timely follow-ups and confirmations

CRM Coordination

• Enter, update, and maintain clean CRM data
• Track lead status, next actions, and handoffs
• Ensure no leads fall through the cracks
• Support reporting accuracy for sales and operations

Sales Operations Conduit

• Coordinate communication between Sales and Operations
• Ensure scopes, notes, and expectations are clearly documented
• Support smooth job handoffs after sale
• Help resolve small issues before they escalate

Would Be Nice (Not Required, but a Strong Plus)

• Basic familiarity with AI tools (ChatGPT, automation, drafting responses, organizing workflows)
• Event coordination experience (home shows, company events, internal meetings)
• Basic bookkeeping exposure (QuickBooks navigation, receipt organization, light admin support — not full bookkeeping)

What We're Looking For

This role is ideal for someone who:

• Is detail-oriented and process-driven
• Communicates clearly, calmly, and professionally
• Enjoys being the connector between people and systems
• Takes ownership and follows through without being micromanaged
• Is comfortable handling sensitive customer and business information
• Wants a long-term role with a growing company

You do not need construction experience. We will train the industry knowledge. We cannot train reliability, judgment, or professionalism.

What This Role Is Not

• Not a sales role
• Not a marketing role
• Not a bookkeeping position
• Not a remote role

This is an in-office coordination role that requires focus, accuracy, and accountability.

Compensation & Benefits

• Competitive hourly pay or salary (based on experience)
• Paid time off
• Stable, full-time position
• Opportunity to grow with a professionalizing company
• Direct access to ownership and leadership

How to Apply

Apply through Indeed with:

• Your resume
• A brief cover note explaining why this role fits you

Qualified candidates will be contacted quickly.

We are looking to fill this role immediately.

Job Type: Full-time

Pay: $ $29.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person