Field Service Engineer III

Position:

Field Service Engineer III

Employer:

Resolution Labs, LLC

1428 Ryan Road

New Haven, IN

46774

Contact:

Phone:

Fax:

E-mail:

Web:

Why work at Resolution Labs:

At Resolution Labs, a proud veteran-owned company, we're passionate about advancing scientific instrumentation.

We're on an exciting growth trajectory, developing and launching our own cutting-edge products—with beta instruments already deployed at multi-billion-dollar industry leaders. As a Field Service Engineer, you'll play a pivotal role on the front lines: installing, maintaining, and supporting these advanced systems and our clients existing instruments.

Join a dynamic, mission-driven team where your expertise makes a real impact.

About the Company:

Resolution Labs, LLC was founded in January of 2011. Our focus is to transform the automation complexities and streamline the functionality of chromatography equipment. We strive to further the traditional buying experience of equipment with our quality, knowledge, service, and support of the products we sell. Our clients include various refinery labs, government research facilities, university research labs, healthcare facilities, and analytical laboratories.

We offer competitive compensation based on education and experience, benefits plan, reimbursement of expenses, and profit sharing. A superior base salary will be complemented with performance based bonus structure. Resolution Labs provides a stimulating and exciting work environment for its employees.

Qualifications:

· Candidates must have a valid driver's license, passport, and personal car.

· The successful candidate will possess strong interpersonal skills; must have exceptional written and verbal communication capabilities.

· A strong mechanical aptitude, effective computer skills, some basic electronics, and a demonstrated ability to work independently are a must in this position.

· Post-secondary diploma or degree in a related field (e.g. Chemistry, Engineering) preferred. Repair of GC, GCMS, HPLC, LCMS, MS, or IC required, experience with chemistry / method development would be advantageous.

· Organization and attention to detail is a necessity. The successful candidate should have an outgoing personality, be very self-motivated, and feel comfortable in an environment where the fine details are critical.

Duties:

• Ability to work independently; meet deadlines and adjust to changing priorities.
• Understanding of good laboratory practices, method development, SOP's and other quality control aspects.
• Daily meeting with the Service Coordinator or Manager to determine the priorities for shipments, repairs, projects, and warehouse activities.
• Testing, certification, or qualification of laboratory instrumentation at the home office and/or at the customer's location.
• Repair, reconditioning, testing of instruments at the customer site or at the home office.
• Following established repair documentation for repairs and certified pre-owned equipment.
• Follow, update, and create processes and/or repair manuals.
• Ship and receive items in the warehouse when required.
• Ability to lift up to 55lbs occasionally and up to 30lbs on a consistent basis.
• Ensuring consumables and supplies for the field work (or bench repair program) are maintained.
• Manage repair facility tasks, ensuring projects are completed on-time, records are maintained, documentation completed and filed.
• Ability to travel overnight roughly 40%. This position could require overnight travel for 7 over nights in a given month (16 overnights is considered 100%). Traveling locally, up to 5 hours, and returning home the same day is also possible. In addition, 1-2 week training classes out of state (or out of country) may be required on an annual basis.

Education:

Post-secondary diploma in a related field required. Candidates with technical diplomas in chemistry or electronics are encouraged to apply. A salary will be based on level of education and years of experience.

Compensation:

Compensation is based upon experience and qualifications. Resolution Labs has a competitive performance-based compensation package. Resolution Labs supplies the necessary tools to carry out this job in a safe and productive manner. This position is considered a midlevel position, with 3-6 years' work experience preferred.

Location:

Representative's home office should be in the state of North Carolina, located in or near a major airport hub/city. Travel throughout the Southeast and Midwest will be required but the primary role is to service Southeast. After initial training an additional 1-2 week travel, for annual training, throughout the US may be required.

Application Procedure:

Application through Indeed

OR

Application by e-mail; subject line of e-mail should be "Field Service Engineer III". Individual e-mails will be sent to those individuals qualifying for an interview. Candidates sending resumes by mail, fax, or making requests by phone will not be included in the selection process.

Application Deadline:

30JAN2026. Position may close sooner if a suitable candidate is found.

As a condition of employment, the successful candidate will be required to consent to employee screening checks. These may include, but are not limited to: criminal record check, drug testing, employment history, academic credentials, and verification of identification.

Job Type: Full-time

Pay: $60, $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person