Assistant Store Manager

Job Title: Assistant Store Manager

Location: The Shops at Mission Viejo

Pay Rate: $26 - $28 per hour

Reports to: Store Manager

Supervise: Shift Leads / Baristas

CHAGEE (pronounced CHAH-jee) is a modern teahouse with more than 7,000 locations globally.

We are a global brand with proud roots in Yunnan, committed to bringing people together through tea. CHAGEE is awakening a modern tea movement, grounded in authentic heritage, fueled by cutting edge innovation, and crafted to nourish body and spirit.

Benefits:

• Hourly rate of $26 - $28/hr depending on experience and location
• Paid training and sick time
• Free Tea per shift
• Flexible schedule
• Eligible for discretionary bonus (determined by the management team based upon metrics and dependent upon continued employment at the time of payout)
• 401k with company match (Full-time Employees)
• Medical Benefits - 90% covered for full-time employees and 70% for dependents
• Vision & Dental benefits - 100% covered for full-time employees

In this Assistant Store Manager role, you will:

Support the management of a fantastic team:

• Ensure the team is able to deliver high-quality and excellent customer service
• Ensure the team is able to deliver consistent product quality
• Make sure all store level operation tools are used and followed to operational standards
• Support the training and management of all new store employees
• Coach and correct Shift Leads & Charistas by conducting On-Job-Training (OJT)
• Aid and execute the store schedule as needed
• Assign team members to specific shifts and delegate duties
• Supervise and ensure upselling/suggestive selling is practiced at all times and ensure each order is served to standard
• Handle customer feedback properly and coach team members on creating solutions and remedies
• Responsible for store cash handling matters based on rules and regulations set forth by company

Monitor Stores Sales Performance:

• Support the creation and management of sales performance goals
• Assist in marketing & promotional activities to attract top talent

Inventory Management:

• Forecast inventory usage and delivery
• Support store manager in ordering and receiving inventory

The ideal candidate will have the following:

• Be a passionate tea lover
• 1+ year of supervision or management experience in a food & beverage retail environment
• Previous Barista experience: 2+ years (preferred)
• Food Safety Certification (Company can assist)
• Excellent communications and leadership skills
• Fun personality that can add to the CHAGEE culture
• Be a fast learner and enjoy working in a fast-paced environment
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
• Ability to travel to other store locations or training facilities within a 30 mile radius as needed
• Work well as part of a team with strong work ethic
• Be willing to learn other responsibilities and ad-hoc assignments
• Be available to participate in company's training when necessary
• Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals

Essential Physical Requirements:

• Position requires prolonged periods of standing/walking around store or department
• May involve reaching, crouching, kneeling and stooping
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
• Frequently lift/move up to 25lbs

Shift: Full-Time

Morning/Day Shift

Afternoon Shift

Night/Evening Shift

Weekends

Don't miss out on this incredible opportunity to be at the forefront of CHAGEE's expansion into the US market. Join us in shaping the future of premium tea culture and creating unforgettable experiences that will captivate American tea enthusiasts. Apply now and be part of something truly extraordinary