Product Owner, IT

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Combine your career goals and sense of adventure by joining our exciting team of employees Royal Caribbean Group is pleased to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world

The Royal Caribbean Group's Food and Beverage Team has an exciting career opportunity for a full-time Product Owner – Food & Beverage reporting to the Sr Product Manager F&B Technology

The position is onsite and based in Miramar Florida

Position Summary:

We are seeking a strategic and results-oriented Product Owner to support the evolution of technology products and platforms across our Food & Beverage (F&B) organization This role sits at the intersection of technology operations and guest experience and is responsible for driving product strategy managing system roadmaps aligning cross-functional priorities and overseeing vendor relationships

The ideal candidate combines technical fluency with strong business insights and operational awareness You'll play a key role in transforming the guest and crew experience by ensuring our digital platforms data infrastructure and vendor technologies scale effectively across our fleet This role will have a heavy focus on designing and implementing platforms that collect organize and activate data at scale – enabling smarter decisions personalized guest experiences and more efficient operations

Essential Duties and Responsibilities:

Product Strategy & Roadmap Ownership

Define and maintain the product vision roadmap and backlog for F&B-related systems (eg POS inventory kitchen management mobile ordering)

Translate high-level business objectives into clear actionable initiatives aligned with both IT and F&B operational priorities
Work with F&B leadership shipboard operations and IT teams to define goals measure impact- and continuously improve product offerings

Data & Analytics Enablement

Partner with data and analytics teams to ensure proper data capture system telemetry and reporting capabilities across all platforms

Support the development of tools that enable real-time decision-making around inventory guest consumption labor efficiency and vendor metrics
Champion data integrity and integration between F&B systems and enterprise analytics platforms
Develop dashboards reports and metrics to guide decision-making and measure ROI on product improvements

Vendor & Technology Partner Management

Serve as the primary point of contact for third-party technology providers overseeing performance compliance contracts

• and roadmap alignment
  Ensure smooth implementation integration- and lifecycle management of vendor-supported F&B technologies

Cross-functional Collaboration

Collaborate with restaurant accounting digital procurement and guest experience teams to capture business needs and drive product adoption

Act as a liaison between technical developers QA and business stakeholders to ensure shared understanding of priorities and value delivery
Lead user acceptance testing (UAT) efforts and coordinate system rollouts across ship classes and shoreside teams
- Partner with training and operations teams to roll out new tools and updates with minimal disruption

Project Management

Collaborate with project managers and developers to ensure timely and high-quality delivery of technical initiatives

Track project milestones risks- and dependencies within agile and/or waterfall project environments

Qualifications Knowledge and Skills:

• Bachelor's degree in Business Information Systems Hospitality Technology or a related field

• 3–5+ years of experience in product ownership business systems analysis or IT project management preferably in the hospitality cruise or travel industry

• Proven experience managing technology platforms and vendors within the F&B domain

• Strong understanding of system integration data flows APIs and business intelligence tools (eg Tableau Power BI Snowflake)

• Ability to build trust and influence across a wide range of technical and non-technical stakeholders

• Solid understanding of Agile development methodologies and experience writing user stories epics and product documentation

Power Skills:

Action OrientedCollaborates EffectivelyCommunicates EffectivelyDrives ResultsSituational Adaptability

We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment

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Nearest Major Market: Miami