Senior Scrum Master

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Job Profile
*Position Overview *
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Senior Scrum Master within PNC's Technology organization, you will be based in Austin, TX, Dallas, TX or Strongsville, OH. The position is primarily based in a location within PNC's footprint

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Looking for a Scrum Master to lead the delivery of multiple large-scale, cross-functional software development projects. This role requires strong leadership, strategic planning, and hands-on experience in Agile methodologies to drive team performance and deliver high-quality solutions.

Key Responsibilities:

• Manage delivery of multiple complex software development projects across cross-functional teams.
• Lead and coach Scrum teams on Agile principles, values, and best practices.

Improve Team Performance Metrics, Including:

• Increased sprint commitment accuracy
• Boosted sprint velocity through motivation and continuous improvement.
• Collaborate with business stakeholders to develop strategic roadmaps using Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs).
• Gather requirements, define scope, prepare sprint plans, allocate resources, and establish timelines to meet or exceed project expectations.
• Facilitate working sessions with technical teams to design solutions for complex requirements.
• Remove impediments, mitigate risks, and lead end-to-end project demos, release planning, and process improvements.
• Create real-time project status reports using JIRA and Confluence, reducing time spent on manual reporting and enabling faster decision-making.
• Measure and improve DevOps performance using DORA metrics.
• Deployment frequency improvement from monthly to biweekly.
• Implement CI/CD pipelines, feature flags, automated health checks, and Splunk alerts.

Define And Standardize Processes:

• User story templates.
• Support ticket workflows.
• Definition of Done checklists.
• Communication channels for external teams.

Qualifications:

• Proven experience managing Agile software development projects.
• Strong knowledge of Scrum, Agile principles, and DevOps practices.
• Proficiency with JIRA, Confluence, and CI/CD tools.
• Excellent leadership, communication, and problem-solving skills.
• Ability to drive process improvements and deliver measurable results.

Preferred Certifications:

• Certified ScrumMaster (CSM) or Advanced Certified ScrumMaster (A-CSM)
• Project Management Professional (PMP)

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

*Job Description *

• Draws on past experience, supports and facilitates a number Scrum Team(s) with varying levels of complexity in various functions by fostering Agile values and practices.
• Ensures team adherence to Agile principles. Provides coaching to the team(s), including newly formed teams, on how to execute the Scrum Framework. May provide guidance to less experienced Scrum Masters.
• Organizes and facilitates ceremonies, recommends and executes on improvement opportunities to optimize velocity and while mitigating risk. Tracks and communicates the overall team progress providing visibility to stakeholders.
• Takes a broader perspective to provide solutions to complex challenges. Serves as a filter to remove impediments to progress identified by the team(s). Protects the team(s) from outside influences to ensure the team remains focused on Scrum Team priorities.
• Partners with the Product Owner(s) to ensure the backlog items are prioritized based on business value and ready for the team(s).

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

*Qualifications *
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

*Preferred Skills *
Agile Methodology, Customer Solutions, Information Management, Organizational Analysis, Product Lifecycle Management (PLM), Program Administration, Scrum, Software Testing

Competencies
Agile Development, Coaching Others, Conflict Management, Design Thinking, Group Facilitation, Interpersonal Relationships, IT Standards, Procedures & Policies, Listening, Planning and Organizing, Problem Solving

*Work Experience *
Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education
Bachelors

Certifications
No Required Certification(s)

Licenses
No Required License(s)

Pay Transparency
Base Salary: $65,000.00 – $182,000.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the