Customer Support Technician

About The Company
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build, and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next-generation technology, join us to deliver material innovation that changes the world.

About The Role
We are seeking a highly skilled and dedicated Equipment Maintenance Technician to join our team at Applied Materials. This role is essential in ensuring the optimal performance and reliability of our advanced manufacturing equipment. The successful candidate will be responsible for executing preventive maintenance, troubleshooting equipment issues, and supporting daily operations at our customer site in Austin, TX. This position requires a proactive approach, technical proficiency, and the ability to work effectively in a clean room environment, often during night shifts. The role offers an opportunity to contribute to cutting-edge technology production and work within a dynamic, innovative team committed to excellence and continuous improvement.

Qualifications
The ideal candidate will possess an Associate's Degree in a relevant technical field and have between 4 to 7 years of hands-on experience in equipment maintenance or related roles within semiconductor or high-tech manufacturing environments. Proficiency in analytical processes, familiarity with hand tools, and experience working in clean room conditions are essential. Strong communication skills, problem-solving abilities, and the capacity to work independently with limited supervision are also required. Candidates must be physically capable of performing demanding tasks, including extensive walking, lifting up to 35 lbs., working in tight spaces, and wearing personal protective equipment in a clean room setting.

Responsibilities

• Check and manage part inventory to ensure availability for preventive maintenance activities.
• Coordinate part orders and returns, ensuring proper documentation and tracking to maintain equipment uptime.
• Be flexible with overtime and schedule adjustments based on customer needs and equipment availability.
• Maintain a presence at the customer site and in the clean room daily to ensure all assemblies are prepared for scheduled preventive maintenance.
• Collaborate with managers, leads, and engineers to ensure all maintenance activities are planned and executed efficiently.
• Work closely with customer technicians and engineers to confirm all mechanical testing is completed before maintenance procedures.
• Operate within a clean room environment, utilizing necessary tools and PPE to adhere to safety and cleanliness standards.
• Assist in planning daily work schedules within assigned areas to ensure timely completion of maintenance tasks.
• Support a wide range of Applied Materials' systems through technical support and execution of maintenance activities, seeking technical assistance when necessary.

Benefits
Applied Materials offers a comprehensive benefits package designed to support the health, wellbeing, and professional development of our employees. We provide competitive salaries, opportunities for career growth, and a supportive work environment that encourages continuous learning and innovation. Our benefits include health insurance, retirement plans, paid time off, and programs dedicated to work-life balance. We also prioritize employee safety and offer resources to ensure a healthy, inclusive, and engaging workplace. Employees are empowered to push the boundaries of what is possible while receiving the support needed to succeed and grow within the company.

Equal Opportunity

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. We are committed to creating an inclusive environment where all employees can thrive and contribute to our innovative culture. Additionally, we strive to make our careers site accessible to all users. If you require assistance or accommodations during the application process, please contact us via email or call our HR Direct Help Line for support. We value diversity and are dedicated to fostering a workplace that reflects the communities we serve.