Customer Service Representative

Company Description

At IT In Demand, we focus on delivering comprehensive support tailored to meet the needs of modern small businesses. Our approach involves understanding your business in-depth, allowing us to provide customized solutions that drive growth. By building strong relationships with clients, we offer services that align with their unique goals. Our commitment lies in empowering businesses to thrive through practical and effective technological support.

Role Description

This is a full-time hybrid role for a Customer Service Representative located in Huntington, NY, with some flexibility for remote work. The Customer Service Representative will handle inquiries, address customer needs, and ensure excellent customer experiences. Responsibilities include responding to customer issues, managing customer interactions, resolving complaints efficiently, maintaining positive relationships, and contributing to enhancing customer satisfaction. Onsite client work will be required.

Qualifications

• Strong skills in Customer Service, Customer Experience, and Customer Satisfaction to provide excellent support to clients.
• Expertise in Customer Support and managing Customer Service Representative duties effectively.
• Exceptional communication, problem-solving, and interpersonal skills.
• Detail-oriented, adaptable, and capable of working independently or in a team.
• Proficiency in using customer relationship management (CRM) software is a plus.
• Prior experience in a customer-facing role is preferred but not required.
• High school diploma or equivalent required; additional education in business or communication is advantageous.