IT Support Specialist I

Thank you for your interest in the IT Support Specialist III position with the Texas Juvenile Justice Department (TJJD). This position is located at the Gainesville State Juvenile Correctional Facility in Gainesville, Texas.

GENERAL DESCRIPTION

Performs highly complex (senior-level) work involving coordination and the direct performance of activities associated with installing, repairing, monitoring, analyzing the use of, and troubleshooting complex problems with, information technology systems used at the assigned high security correctional facility for juveniles such as a local area network and wide area network (LAN and WAN), and other Information Technology (IT) related technology. Work is also performed at halfway houses, district parole offices, and high security correctional facilities on an as-needed basis.

Works under limited supervision with considerable latitude for the use of initiative and independent judgment. May be required to work in excess of 40 hours per workweek, be on-call 24/7, and travel occasionally.

ESSENTIAL FUNCTIONS

Coordinates and/or reviews and prioritizes incoming operational issues and requests for technical assistance related to computers, software, and standard office equipment; identifies and logs the type of problem; and monitors the status to ensure a timely resolution.

Coordinates the update of computers, software, and peripherals.

Coordinates and/or sets up equipment for employee use, and performs or ensures proper installation of cables, operating systems, or appropriate software.

Provides routine technical assistance troubleshooting software and hardware problems, as well as problems involving office equipment such as phones, printers, and fax machines; and recognizes and escalates difficult problems to a higher level of support.

Maintains computer and hardware inventory records for new and surplus equipment.

Reviews and makes recommendations regarding the procurement of information technology equipment.

Performs a variety of related duties not listed, to be determined and assigned as needed.

Performs all duties in compliance with agency safety policies and procedures:

• Reports safety hazards and corrects hazards when possible.
• Completes required documentation in the event of an accident/injury within requested time frames.

Attends work on a regular and predictable schedule in accordance with agency attendance and leave policies.

This position requires to travel up to 5% of the time to TJJD secure sites or Halfway Houses as needed for tech support.

MINIMUM QUALIFICATIONS

Bachelor's degree. Two (2) years of full-time wage-earning experience supporting a LAN or WAN, an IP communication environment, troubleshooting PC problems, and installing and maintaining PC software applications or related tasks.

OR

High School Diploma or equivalent. Six (6) years of full-time wage-earning experience supporting a LAN or WAN, an IP communication environment, troubleshooting PC problems, and installing and maintaining PC software applications or related tasks.

PREFERRED QUALIFICATIONS

· Bachelor's degree with major course work in computer science, management information systems, or a related field.

· Experience supporting a LAN or WAN.

· Experience troubleshooting PC issues.

· Experience installing and maintaining PC software applications.

Experience and Education Substitutions:

· One year of appropriate experience may substitute for one year of college (30 course hours) on a year for year basis.

· Completed course hours of undergraduate study may substitute for up to four years of experience on a basis of 30 course hours for one year of experience.

· Completed course hours of graduate study may substitute for up to two years of experience on a basis of 12 graduate course hours for one year of experience.

· Pro-rated part-time experience may satisfy the experience requirement.

Note: Any degree, diploma, high school equivalent, or course hours required to meet minimum qualifications must be from an accredited educational institution.

Application Process

The process includes submitting a State of Texas application, completing interviews, passing a behavioral assessment, and undergoing background checks. Afterward, you'll need to pass a physical exam, drug screening, TB test, fingerprinting, and reference checks.

Instructions to Apply Online

Go to

Click on "Careers"

Click on "Apply Now"

Check the box for the Gainesville location

Look for the IT Support Specialist III - IT Service Desk

Click on it and then click on "Apply Online"

You will need to click on "New User" and then "Register" after creating a username and password to apply.

Once you complete the application you will get a confirmation from the CAPPS system.

Job Type: Full-time

Pay: $3, $4,500.00 per month

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings