Human Resources Generalist

SUMMARY OF RESPONSIBILITIES
This role will play a key role in improving HR processes to promote future growth and success. This position will support all HR functions and will be a dedicated resource for their assigned business unit(s).

REQUIRED EDUCATION AND EXPERIENCE

• Bachelor's degree in human resources, business administration, or related field.
• 3+ years of relevant HR experience or equivalent.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.).
• Knowledge of HRIS, payroll and applicant tracking systems.

PREFERRED EDUCATION AND EXPERIENCE

• HR certification.
• Experience working in the theme park or hospitality industry.
• Experience working in a fast paced, high-growth company.

ESSENTIAL DUTIES

• Support the HR department in implementing programs that help improve the overall employee experience.
• Handle routine HR tasks, including: employee leaves; disciplinary matters; disputes and investigations; performance and talent management; termination and severance letters;
• training and development.
• Assist with preparation of department communications/events.
• Handle employment-related inquiries from applicants, employees, and supervisors – refer complex and/or sensitive matters to the appropriate staff.
• Attend and participate in employee disciplinary meetings, terminations, and investigations – collaborate with the legal department when necessary.
• Maintain compliance with federal, state, and local employment laws and regulations.
• Research and recommended best practices.
• Manage and ensure required trainings have been completed.
• Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Offer proactive recruiting assistance.
• Identify ways to improve policies and procedures.
• Help Park Ambassadors and leadership understand relevant company policies, programs and procedures.
• Provide support and guidance on employee relations issues and activities.
• Provide information to Ambassadors regarding benefits, company leave, wellness and other programs.
• Partner with the timekeeping team to resolve park timekeeping and scheduling matters.
• Manage Ambassador training records to ensure compliance.
• Assist with department performance management programs and procedures.
• Coordinate, develop and implement employee engagement programs.
• Assist with change management and department communication.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

• Primarily working indoors but will also collaborate with Ambassadors in the park when necessary.
• May sit/stand for several hours at a time.
• Frequent change and/or interruptions, responding to highly stressful situations requiring immediate action, independent judgment, and superior problem-solving abilities.
• Prolonged exposure to computer screens.
• Repetitive use of hands to operate computers, printers, and copiers.
• REQUIRED KNOWLEDGE
• Demonstrated knowledge of the human resources field.
• Understanding of state and federal employment regulations.

REQUIRED SKILLS

• Active listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Proactivity—Looking ahead at future activities, projects and events and anticipating needs, problems and possible outcomes.
• Critical thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Time management — Ability to manage one's own time and the time of others.
• Writing — Communicating effectively in writing as appropriate for the needs of each audience.
• Speaking — Talking to others to clearly and effectively convey information.

WORK STYLES & BEHAVIORS

• Attention to Detail — Job requires diligence regarding details and thoroughness in completing tasks.
• Integrity — Job requires being honest and ethical.
• Cooperation — Job requires being pleasant with others and displaying a good-natured, collaborative attitude.
• Adaptability/Flexibility — Job requires being open to change, variety and some ambiguity in the workplace.
• Teamwork—Job requires ability to work with a group of people to achieve a shared goal or outcome.