Front Desk Coordinator

Total Joint Solutions – Oklahoma City, OK
Job Type: Full-Time / Part-Time

Total Joint Solutions is seeking a professional and patient-focused Front Desk Coordinator to join our team. As the first point of contact for patients and visitors, you will play a key role in creating a positive experience while supporting smooth clinic operations. The ideal candidate is organized, compassionate, and able to thrive in a fast-paced clinical environment.

• Greet patients and visitors in a friendly, professional manner.
• Provide information and assistance regarding appointments, paperwork, and clinic processes.
• Maintain a clean, organized, and welcoming front desk area.

• Verify patient demographics, insurance, and required documents at each visit.
• Collect co-pays, outstanding balances, and obtain required signatures.
• Ensure accurate and timely completion of patient intake forms.

• Schedule new and follow-up appointments, diagnostic tests, and surgical consultations.
• Manage confirmations, cancellations, and rescheduling.
• Communicate effectively with clinical staff to support efficient patient flow.

• Answer and route phone calls using a multi-line phone system.
• Maintain patient records in the EMR/EHR.
• Handle mail, faxes, scanning, and general office correspondence.
• Assist with insurance verifications and prior authorizations as needed.
• Support clinic leadership with administrative tasks and reporting.

• Follow HIPAA guidelines and clinic policies at all times.
• Handle sensitive patient information with strict confidentiality.
• Follow established workflows and safety protocols.

• High school diploma or GED required; associate degree preferred.
• Minimum 1 year of front desk, medical receptionist, or customer service experience (healthcare preferred).
• Strong communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in Microsoft Office and EMR/EHR systems.
• Bilingual (English/Spanish) is a plus.

• Excellent customer service and patient-centered approach
• Strong organizational and time-management skills
• High attention to detail and accuracy
• Ability to work collaboratively with clinical and administrative teams
• Professional appearance and demeanor

• Ability to sit, stand, and walk for extended periods.
• Ability to lift up to 15 lbs occasionally (files, supplies, etc.).
• Manual dexterity for computer and phone use.

• Monday–Friday or per clinic operational schedule
• Occasional extended hours depending on patient volume