Retail Assistant Manager

Job Purpose

This position plays a vital role in promoting and embodying the mission, vision, and values of YUGM. This role will assist in ensuring smooth store operations through accurate cash handling, adequate staffing, carefully handling customer complaints & providing leadership to retail staff. Assist in overseeing the overall appearance, organization, and shop ability of the retail floor.

Mission, Vision, and Core Values

At YUGM we are committed to our mission of, "following Christ in helping people move from homelessness to wholeness," so that every homeless person in Yakima County has the opportunity for permanent life transformation in Jesus Christ. Our mission is rooted in Christian values, and we believe by combining Love + Professionalism, we focus on achieving meaningful Outcomes that transform lives. Relationships are at the heart of our work, guiding how we connect with our clients, our team, and our community.

To perform successfully in any role within our organization, employees are expected to exemplify YUGM's Core Values of Love + Professionalism = Outcomes . These competencies are demonstrated in the following ways:

LOVE

• Enhance Christ's reputation through personal interactions with others.?
• Pursue God personally, relationally, emotionally, and intellectually.?
• Be present, authentic, and relationally available in all contexts.?
• Demonstrate genuine and sacrificial care for the wellbeing of others.???

PROFESSIONALISM

• Be consistently punctual and present at work, meetings, and appointments.?
• Meet deadlines and fulfill commitments with thorough follow-through.?
• Proactively measure work to ensure continuous learning and improvement.?
• Communicate effectively, both orally and in writing.?

OUTCOMES

• Pursue constant growth, learning, and improvement.?
• Think creatively, strategically, and spiritually.?
• Be regularly sought after for input and value.?
• Maintain YUGM's mission clarity and exemplify a Christ-like attitude under stress.

Duties and Responsibilities

Cultural and Ministerial Responsibilities

• Uphold and promote YUGM's Christian beliefs and behaviors, core values, policies, and procedures with a high-level of integrity.
• Develop professional, caring, strengths-based relationships built on truth, respect, encouragement, and trust.
• Provide ministry and show kindness and grace to staff, volunteers, clients, donors, and the community.
• Support initiatives that foster a culture of services, compassion, and faith within the workplace.
• Engage in opportunities to pray for individuals, departments, strategic plans and other YUGM needs.

Functional Responsibilities

Supervision & Leadership

• Lead the Retail team by modeling Christ-centered service and a commitment to YUGM's mission in all interactions with staff, donors, and customers.
• Instruct, train, and coach staff regularly to support performance, development, and a positive work culture.
• Provide on-site supervision in collaboration with the Retail Manager, including setting daily priorities, creating task lists, and ensuring completion of store projects.
• Direct assigned Community Jobs (CJ) workers and volunteers on the sales floor.
• Collaborate with retail management to schedule staff and ensure adequate store coverage.
• Communicate effectively with the Retail Manager regarding customer issues, till errors, theft incidents, employee matters, accidents, and operational concerns to ensure proper resolution in line with company policies.
• Share important updates on promotions, procedures, or product details with staff to support daily operations and customer service.

Customer Service

• Provide a warm and joyful welcome to all customers, assisting with questions, concerns, and creating a positive shopping experience.
• Support cashiers with difficult customer interactions and assist in resolving complaints with professionalism and compassion.
• Maintain high customer service standards that reflect YUGM's mission.
• Share the Yakima Union Gospel Mission story with staff and customers, helping them understand how thrift store operations support the broader work of the Mission.

Financial & Transaction Oversight

• Assist the Retail Manager in overseeing register operations and ensuring accurate and secure handling of all transactions, including:
• Opening and closing tills
• Making change for tills
• Managing mid-day till closings and end-of-day closeouts
• Promptly identify and report any accounting or register-related issues to management.

Inventory & Stocking

• Assist with monitoring daily stocking counts, ensuring proper documentation and entry into ThriftTrac.
• Collaborate with thrift leadership to manage weekly pulls:
• Follow the color schedule to identify items for removal
• Coordinate the pulling process, prepping for pickup or recycling
• Communicate with the distribution team and other stores as needed

Store Operations & Visual Merchandising

• Work with store leadership to optimize floor layouts to accommodate seasonal and changing inventory.
• Oversee merchandisers and stockers to ensure displays are attractive, organized, and align with store standards.
• Maintain the physical appearance of the store, including:
• Clean and organized register areas
• Restocking supplies
• Recovering merchandise
• Ensuring safety in parking lots and sidewalks
• Maintaining a tidy entrance and shopping cart area
• Supporting fitting room operations for customer service, cleanliness, and theft prevention
• Ensuring staff maintain appropriate dress and image standards

Additional Responsibilities

• Attend, as requested or required, all YUGM trainings and meetings scheduled by the management team to keep current on any policy changes, new procedures, and other information essential to performing the job.?
• Other duties as assigned in support of YUGM's mission and values.?

Qualifications??

Education and Experience:

• Experience in retail operations preferred.??
• Excellent math and money handling skills.??
• Ability to operate a cash register and credit card machine.??
• Ability to operate general office machines, copier, fax, printers, scanners.??

Proficiencies:

• Excellent organizational, written, and verbal communication skills.?
• Ability to work independently and as part of a team in a fast-paced environment.
• Must have a commitment to the mission of the Yakima Union Gospel Mission.??
• Must be a people person with a pleasant and willing attitude and have a servant's heart.
• Strong interpersonal and communication skills.
• Excellent organizational and time management skills.
• Must possess a demonstrable level of skill and proficiency in planning so to meet established goals.??
• Ability to interpret a variety of instructions furnished in written or oral form.???
• Demonstrate personal and work ethic reflecting YUGM's Core Values of Love, Professionalism, and Outcomes.?

Requirements:

Working Conditions??

Primary duties of this position are performed in a well-lit, climate-controlled environment.? The noise level in the environment is usually moderate.? Must be able to handle a fast-paced environment with shifting priorities. Some travel between store locations required. May require occasional evening or weekend work based on business needs. ???

Physical Requirements??

• Visual and auditory abilities to effectively perform job tasks.
• Clear and fluent communication in English.
• Capable of walking, climbing stairs, balancing, bending, reaching, and using hands for tasks. ??
• Ability to lift items weighing up to 50 lbs.