Front Desk Agent

The Homewood Suites in Aurora, IL is accepting and reviewing resumes for the position of FULL TIME FRONT DESK/GUEST SERVICE AGENTS. If you have a hearty for hospitality and interact well with a wide variety of people, we invite you to apply

BASIC PURPOSE:

Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous

and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs.

FUNCTIONS/REPSONSIBILITIES:

• Handle guest registration and room assignments, accommodating special requests whenever possible.
• Make guest reservations in a prompt and courteous manner, following the standard reservation systems, software and expectations of the company and of the brand
• Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner.
• Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
• Cancel room reservations according to procedures.
• Walk customers in a professional and courteous manner according to procedures.
• Inventory guest room keys according to policy and request re-keying as necessary.
• Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.
• Verify registration cards against computer to ensure accuracy of name, type of