Ski Operations Office Supervisor

The Ski Operations Supervisor is responsible for o

verseeing and

assisting

with the

day to day functioning

of the ski operations office and providing an

exceptional level of guest service.

• • Supervise the day-to-day business of the Operations Office including answering phones and responding to associate and guest inquiries.
• • Responsible for supervising the Snow Reporter and completing the snow report as needed.
• • Maintain office supply inventory

and daily mailing needs.

• • Provide support to other departments as needed.
• • Monitor and respond to radio calls from other departments including ski patrol and lift maintenance.
• • Assist with administrative

duties

within the area

• • Act as point person between other departments and coordinate with them to address guest issues.
• Responsible for gathering guest survey information

, responding to guest comments within the survey, updating email lists and

provide

information to managers

regarding

the survey

• • Monitor guest social media sites

(

Trip Advisor

/Facebook) and Medallia

and provide feedback based on guest comments to

appropriate Department

supervisors and managers.

• • Instill

positive

environment and strong work ethic.

• • A

ssist

guests in resolving queries

regarding

ski purchases including tickets, passes, ski school, rentals

etc.

• Strong supervisory and managerial skills

Required
```{=html}

```

• Knowledge of computer programs like Microsoft Word

, Outlook, Power Point

and Excel. Ability to learn new computer programs to

assist

in scheduling and payroll.

```{=html}

```

• Strong communication

skills presented with a positive and friendly manner.

```{=html}

```

• Ability to create a team environment and

maintain

positive attitudes.

```{=html}

```

• Ability to work nights, weekends, and holidays

```{=html}

```

• Fulltime Seasonal position

Tools And Equipment

• Computer

```{=html}

```

• Printer
• Copier-Scanner

```{=html}

```

• Telephone

```{=html}

```

• Two way

radio

Working Environment

• Interior of base lodge, in all areas of the base lodge.

```{=html}

```

• Exterior of base lodge with exposure to weather conditions.

```{=html}

```

• Subject to working in a crowded,

fast paced

environment,

could be

long periods of walking and standing, indoor and outdoor, with adverse weather conditions

Schedule Requirements

• Winter schedule - Average 5 days per week, 40 hours/week. Saturdays and some holidays required.

Join our team and earn a free ski pass at Bretton Woods

*Now hiring for November 2025*

Associate Benefits

• Free ski pass at Bretton Woods for new Associates and eligible household members.
• Discounted lift tickets for friends and family
• 25% off resort amenities including retail, food, spa, etc.
• Travel discounts to other Omni locations, theme parks, preferred access tickets, national retailer discounts
• 401(k) Retirement Plan matching, pre-tax health savings, flexible spending accounts, tuition reimbursements, pet insurance, preferred access tickets, etc
• Excellent training and professional development
• Leadership development programs, diversity and inclusion programs, work life balance

**Please apply online at