Help Desk Specialist

Role Title: Help Desk Operator

Location- This will be a hybrid position working & reporting with our Delaware clients, and work location will be Delaware (1901 N DuPont Hwy, DE

• Expectations are that candidates joining this position will have to come first few weeks/months onsite until their training is done (location is same as listed above).
• Once they have acquired required skills & approval from our client then they will be working remotely 4 days in a week and on every Wednesday at the client location (location listed above). This is what current expectations and anytime client can ask full time onsite reporting.

Duration: Full-time with Apexon

Required Skills Problem-solving skills.

• Analytical skills.
• Customer service experience.
• Patience.
• Excellent communication skills, written and verbal.

Preferred Skills

• Responsibilities providing technical support to users, troubleshooting issues, and offering guidance on computer hardware, software, and other IT-related problems.
• They act as the first point of contact for users, addressing their queries and concerns via various channels like phone, email, chat, or in person.
• Help desk staff also document interactions, escalate complex issues, and follow up with users to ensure problems are resolved