CPD/OR Operations Manager

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
Summary: Responsible for the daily operations of the department and the supervision of staff. Supervises and coordinates the daily technical tasks of reprocessing medical and surgical equipment to ensure items are assembled in accordance with established policies and procedures.

Does this position require Patient Care? No

Essential Functions

• Identifies conflict and initiates plan for resolution.
• Identifies and utilizes appropriate channels for problem-solving.
• Evaluates the effectiveness and implications of one's own decisions and take responsibility and ownership for any problems.
• Demonstrate flexibility in response to change.
• Effectively prioritizes workload; appropriately delegates and supervises; recognizes employee accomplishments and celebrates successes.

Qualifications
Education:
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials:
Certified Registered Central Service Technician (CRCST) - Healthcare Sterile Processing Association (HSPA) required

Experience:
Central Processing Sterilization Experience 3-5 years required and Supervisory Experience 3-5 years required

Knowledge, Skills And Abilities

• Complete knowledge of clinical operations, hospital mission and goals, and human resources policies and procedures.
• Advanced oral and written communication skills.
• Excellent organizational skills, including the ability to multitask, delegate appropriately, and meet deadlines.
• Strong interpersonal skills with the ability to provide direction and development to employees by coaching, identifying training needs, assigning progressively challenging projects, and assisting in career development planning.
• Ability to analyze and solve problems in a systematic, logical, and timely manner.
• Ability to adapt to changes in daily routine.
• Experience working with Microsoft Office applications and instrument tracking systems; ability to learn additional software as required.
• Works within legal, regulatory, accreditation and ethical practice standards relevant to the position: follow safe practices required for the position; complies with appropriate policies and procedures; fulfills any training required; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.

Additional Job Details (if Applicable)
Principal Duties and Responsibilities

Operational Leadership

• Coordinates and monitors schedules, payroll, and other unit-based systems to support patient care.
• Develops and maintains systems for collecting information to measure unit productivity.
• Monitors management reports on expenditures, reports findings to the Senior Director and Directors of Operations and initiates corrective actions as appropriate.
• Maintains hospital service standards, with particular attention to personal/behavioral conduct, teamwork, and patient–staff interactions.

Financial and Payroll Management

• Completes weekly payroll and enters data for schedules and actual staffing into the system.
• Assists with the collection and analysis of budget information.

Personnel and Records Management

• Maintains staff records including sick time, FMLA, per diem use, schedules, turnover, license renewal, in-services, competencies, and educational documentation.
• Oversees maintenance of confidential personnel records, including status changes, terminations, and requisitions.
• Ensures compliance with regulatory requirements including Annual Infection Control, Fire and Safety, OSHA, and other mandates.
• Responsible for hiring, termination, and performance evaluations of all staff.
• Oversees and coordinates staff orientation, ensuring smooth onboarding and consistent processes.

Sterile Processing Oversight

• Provide leadership and supervision to the Central Sterile Processing (CSP) team, fostering a collaborative and efficient working environment.
• Recruit, train and manage CSP staff, including technicians and support personals.
• Implement and oversee quality control measures to ensure the cleanliness and sterility of medical instrumentation and equipment.
• Oversee the proper functioning and maintenance of sterilization equipment, including autoclaves and other sterilization devices.
• Manage and maintain the inventory of sterile supplies, instruments and equipment.
• Manage the budget for the CSP department, including personal cost, equipment purchases and supplies.
• Collaborate with surgical, medical, and nursing teams to ensure timely and accurate supply of sterile instruments.
• Performs other duties as assigned
• complies with all polices and standards

Supply and Equipment Oversight

• Oversees inventory control, purchasing of supplies, and maintenance of capital equipment.
• Responsible for oversight of inventory control and purchases for DSU. This includes materials and equipment for 4 ORs, Anesthesia, OR Specialty Items, OR Tissue