Credentialing Specialist
BrightKey, Inc
- Columbia, South Carolina, United States
- Columbia, South Carolina, United States
Über
Schedule, Benefits, & Compensation:
- On-Site : First shift, Monday through Friday - 40 hours per week
- Pay is $18.00 to $20.00 per hour
- Shift : 7:30am – 4:00pm
- Location : Annapolis Junction, MD
- Medical, Dental, Vision, Pet and other Insurance options
- Participation in a company 401k program
- Paid Time off and 10 paid holidays
Ideal Skills & Experience for the Position (not required):
- Prior experience in a Call Center environment and excellent customer service skills.
- Experience in credentialing and related fields involving the grading of tests and reviewing of materials (i.e. as a Teacher, Proctor or Professor).
- Proven ability to accurately review information and forms with a high degree of precision and detail.
Credentialing & Examination Review
- Prepare and review exams and associated materials following detailed procedures ensuring accuracy and compliance.
- Grade exams manually and by utilizing electronic scoring. This will include both computer-based exams as well as exams that require detailed human review.
- Verify exam results for accuracy, completeness, and compliance with certification standards.
- Review applicant documentation and credentials to determine eligibility for certification or credentials.
- Examination and review of materials to make sure they comply with testing requirements.
- Prepare used test materials for return and reuse.
- Maintaining database platforms, updating training and licensing records, and ensuring accurate documentation of employee qualifications.
- Assisting with periodic audits, quality assurance reviews, and updates to credentialing procedures.
- This is a small (15-20%) but critical part of the Credentialing Specialist role.
- Respond to applicant inquiries via email and occasional phone calls regarding exams, eligibility requirements, credential status, and general certification processes.
- Provide clear, professional, and courteous guidance while adhering to policy.
- Escalate complex or sensitive issues to appropriate staff when necessary.
- Maintain accurate notes and documentation of applicant communications.
Qualifications:
- High school diploma or equivalent; associate or bachelor's degree preferred.
- Excellent verbal and written communication skills.
- Strong attention to detail and the ability to follow detailed procedures.
- Proficient in using computer systems and software applications including MS Office (Outlook and Excel).
- Able to provide great customer service. Compassionate and empathetic, with a genuine desire to help others.
Credentialing Specialist
Customer Service
TCS-
Sprachkenntnisse
- English
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