Help Desk Support Technician

About Mammoth Brands

Mammoth Brands (formerly Harry's Inc.) is the modern CPG company behind brands Harry's, Flamingo, Lume, Mando, and Coterie. We're building a new model—and home—brands, founders, and talent looking to solve unmet needs, improve peoples' lives, and ultimately challenge the status quo. Our mission is to "Create Things People Like More." Simply put: everything we do should be better than what already exists. If it's not, we don't do it. This guides everything we do, from developing the best product experiences, to making Mammoth Brands a great place to work, to exploring innovative ways to give back to our community.

We got our start in 2013 when our co-founders created Harry's. They built the brand differently—online first, prioritizing direct relationships with customers—and in the process learned they'd created something bigger: a playbook and platform that could help other brands grow and scale to their full potential, and a vision to reimagine consumer packaged goods. Today, Mammoth Brands is a growing portfolio of brands and the largest CPG company built in the last 20 years. Even as we grow, we take extra care to maintain the small, scrappy, entrepreneurial culture that helped to get us where we are today: to create a company that people like more, that better serves its customers, employees, and community. As a company, we're also committed to making a positive impact and have donated over $20 million through our network of nonprofit partners to date. 

At Mammoth Brands, we're seeking experienced tech-savvy Help Desk Support Agent to ensure our team has a seamless, connected work experience across both in-office and remote setups. You'll be instrumental in our day-to-day technical operations, helping to maintain, troubleshoot, and optimize essential systems and tools like JAMF, Microsoft 365, Slack, Zoom, Google Workspace, and OneLogin, ensuring everything runs efficiently and supporting our growing team. You'll make a meaningful impact by supporting infrastructure reliability and ensuring our tools run efficiently to meet the needs of our growing team.

Provide Daily Infrastructure Support

• Respond to and resolve technical support requests for hardware, software, and network issues across MacOS and Windows OS environments.
• Assist team members with setup, troubleshooting, and maintenance of core tools, including Microsoft 365, Google Workspace, Slack, and Zoom.

Device Provisioning and User Management

• Oversee device setup, user onboarding, and