Performance Development Manager

Performance Development Manager

Cavender Auto Group
Job Type: Full-Time | In-Person

Our Values & Mission

At Cavender Auto Group, our values define who we are and how we lead:

• Integrity – We always do the right thing.
• Empowerment – We equip our people with the tools, training, and trust to succeed.
• Commitment – We take care of our customers, our community, and one another.
• Innovation – We continuously improve and seek better ways to serve.

Our mission is simple: to deliver exceptional experiences to those we serve. Every interaction—with customers, vendors, and employees—should reflect respect, care, and excellence.

Position Overview

Cavender Auto Group is seeking a Performance Development Manager to lead instructor-led training, in-store coaching, and performance development initiatives across multiple dealerships. This role is responsible for improving consistency, execution, and results by developing the skills and behaviors of Sales Consultants, Service Advisors, F&I Managers, and other dealership team members.

The ideal candidate is a strong facilitator and on-the-floor coach who understands dealership operations and is driven by measurable performance improvement.

What We Offer

• Family-owned and operated organization
• Outstanding culture rooted in Integrity, Empowerment, Commitment, and Innovation
• Strong emphasis on work/life balance
• Paid vacation and paid sick leave
• Medical, dental, and vision insurance
• 401(k) with company match
• Team-focused, collaborative environment
• Career growth opportunities with promotion from within
• Ongoing training and professional development
• Defined career progression plan
• Community involvement opportunities

Key Responsibilities

• Lead instructor-led training classes and in-store coaching sessions across Cavender Auto Group dealerships for:

• Sales Consultants

• Service Advisors
• F&I Managers
• Additional dealership roles as needed
• Deliver onboarding, new-hire, and ongoing performance development programs
• Reinforce company processes, brand standards, and customer experience expectations
• Conduct role-play, skill assessments, and live coaching during real customer interactions
• Partner with executive leadership, General Managers, and department leaders to identify performance gaps and development needs
• Support the rollout of new systems, tools, and initiatives through structured training and coaching
• Track training participation, skill progression, and performance impact using defined metrics
• Promote a culture of accountability, continuous improvement, and values-based leadership
• Ensure development initiatives align with OEM requirements and Cavender Auto Group standards

Qualifications & Requirements

• Commitment to upholding Cavender Auto Group's core values of Integrity, Empowerment, Commitment, and Innovation
• Automotive dealership experience in Sales, Service, F&I, or Performance Development strongly preferred
• Proven ability to facilitate engaging group training and deliver effective one-on-one coaching
• Strong communication, presentation, and interpersonal skills
• Ability to influence without authority and work effectively across departments
• Energetic, motivated, dependable, and punctual
• Valid Texas driver's license with a clean driving record
• Willingness to travel between dealership locations as needed
• Ability to pass a background check and drug screening prior to employment

Equal Opportunity Employer

Cavender Auto Group is an equal opportunity employer and prohibits discrimination or harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation