Center Manager FL

POSITION SUMMARY:

The Center Manager is responsible for ensuring every guest has a memorable and inviting experience 
while delivering the company's desired financial results. This includes but is not limited to 
leading a team of Guest Service Associates and Wax Specialists, consistently modeling guest service 
behaviors, recruiting, development and retention of talent, loss prevention, expense control, 
training, coaching, and maintaining center cleanliness.

This position is a sales role and requires the following duties and responsibilities:

• Ensuring the center exceeds guest's expectations by delivering an inviting and memorable guest 
  experience with every guest that walks in the door.
• Creates guest intimacy with each transaction, building brand loyalty and creating a guest for 
  life.
• Promotes sharing the experience with friends.
• Trains Associates to establish trust and build guest confidence by becoming experts in package 
  sales and products to reach their goals and produce desired results.
• Ensures that all guest transactions are handled in a friendly and efficient manner, leaving a 
  positive lasting impression.

SALES LEADERSHIP:

• Produces results consistent with monthly goals.
• Manages productive center shifts to ensure center meets and exceeds key performance objectives.
• Lead associates to do the same by embracing, practicing, and coaching all guests experience behaviors.
• Partners with District Operations Manager to take smart risks and seek creative value-added 
  solutions to challenges.
• Takes ownership and accountability for creating a positive work environment that increases 
  productivity and reduces turnover by sharing all best practices.
• Communicates business goals and priorities to maximize Associate performance, increase sales 
  opportunities and profitability.
• Celebrates positive Associate performance and partners with District Operations Manager to 
  identify performance opportunities for ongoing feedback and development. Administers Performance 
  Improvement Plans, when necessary, in a fair and consistent manner.
• Maintains presence through effective floor sales leadership, ensuring staff coverage in all 
  areas of the center.
• Analyzes business reports, creates and executes Action Plans, in partnership with the District 
  Operations Manager, to improve any results.

TALENT MANAGEMENT:

• Recruit, interview, select, hire and retain the most qualified candidate using the Company's 
  Talent Filters as a guide.
• Retains a talent pool and all open positions are filled within 30 days.
• Coaches Associates for current and future career growth.
• Creates a learning environment by implementing brand programs in sales, guest service and 
  product knowledge.
• Understands and communicates the company's vision and core values to promote teamwork, and 
  partner in building a team focused on driving the growth of the center.
• Maintains an open center environment where Associates are free to express their concerns and 
  feelings without the fear of retaliation or ill will.
• Motivates Associates to take action to achieve sales goals and drive positive results 
  daily.
• Demonstrates professional written and verbal communication when engaging in all business 
  transactions with guests, Associates and the Corporate Office.
• Communicate effectively with Leadership, Associates and peers, including the cascade of 
  information necessary to manage the business.

VISUAL MANAGEMENT:

• Coaches and directs associates on the implementation of visual marketing guidelines and ensures compliance to the company standards.
• Implements all promotional and visual marketing moves as directed.
• Ensures center is neat, clean and organized, the lobby is filled to the correct capacity and 
  that all products and marketing are represented as directed.
• Maintains all brand visual and cleanliness standards.

OPERATIONAL MANAGEMENT:

• Ensures compliance with company standards via the Center Operations User Guide.
• Ensure Wax Associates are properly licensed.
• Manages and adjusts schedules and daily tasks to meet business goals.
• Supports Company Loss Prevention guidelines through proper inventory procedures.
• Ensures all areas of the Center, including storage room and desk are neat, clean, organized and operating to company standard.
• Follow all safety standards to ensure a safe work environment.
• Meets or exceeds monthly budget targets for sales, cost of goods, labor, and 
  administrative.
• Other duties as assigned.

The duties of this position may change from time to time. Pacific Wax, LLC,

Cascade Wax, LLC, Olympic Wax, LLC, Vancouver Wax, LLC and their affiliates reserve

the right to add or delete duties and responsibilities at the discretion of its owners/managers.

This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

KNOWLEDGE AND SKILL REQUIREMENTS:

• Understands the business of Revealing Beautiful Skin and is able to utilize Key Performance 
  Indicators to drive positive business performance.
• Places the guest first. Coaches Associates to connect with our guests. Builds brand loyalty and 
  establishes a loyal guest base through their behavior, product presentation and service.
• Is self-motivated and a go getter. Is accountable, punctual, organized, and reflects the 
  Brand.
• Leads and inspires by example, regularly encourages fact-based solutions and celebrates the 
  success of others.
• Will have an open and flexible schedule.
• Ability to communicate effectively through written and verbal interactions.
• Ability to learn and operate a POS system.
• Ability to climb, reach, bend and lift up to 30 pounds frequently and 50 pounds 
  occasionally.
• Ability to stand and work on the floor for extended periods of time - 80% or more of total 
  shift.