Patient Service Representative

• Saint Louis, Missouri
• Clinical Support
• Administrative/Clerical/Registration
• Regular
• Full-time
• Mercy Hospital St Louis
• JR

Patient Service Representative – South County (Near Mercy South)

Be the friendly face that makes every patient feel welcome As a Patient Service Representative, you're the first point of contact, creating a smooth, positive experience from check-in to check-out. You'll manage front desk operations, keep workflows running seamlessly, and help patients feel cared for every step of the way.
If you love connecting with people and making a difference in their day, this is your chance to shine in a fast-paced, rewarding environment

Patient Service Representative - Mercy Clinic Primary Care Old Tesson

Location: 12348 Old Tesson Rd, St. Louis, MO 63128

Schedule: Full Time | 40 Hours/week | Monday - Friday

Qualifications
Education: High school diploma or equivalent.

Preferred Experience: One year of applicable medical office experience.
Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Exceptional Benefits Starting Day One:

• Comprehensive Health Coverage – Medical, dental, and vision through United Healthcare
• Generous PTO – Up to 34 days annually, including holidays, vacation, personal time, and short-term illness
• Paid Parental Leave – Supporting you and your growing family
• 401(k) with Employer Match – Invest in your future with confidence
• Tuition Reimbursement – Up to $2,000/year for continuing education
• Dependent Care FSA Contribution – $100/month for eligible participants
• Paid Volunteer Time – Give back to your community while on the clock
• Free Parking – Convenience that saves you time and money
• Career Growth Opportunities – Advance your skills and grow within Mercy

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): front desk, receptionist, patient service representative