Assistant Slot Shift Manager

Job Summary

Assists the Slot Shift Manager in the overall operation of the shift and carry out the entire job responsibilities of the Slot Shift Manager when acting in his/her absence.

Essential Duties & Responsibilities

All Team Members must embrace and deliver Kiowa's Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, Standard Operating Procedures (SOPs), and any other related training
Consistently ensures an exceptional level of service and satisfaction is achieved throughout the property, exceeding the expectations of external and internal Guests alike in a timely and effective manner
Maintains constant awareness of all Slot department activity and monitors performance of Team Members ensuring adherence to Casino policies and procedures including internal controls
Maintains constant awareness of floor activity to protect the playing public and the integrity of the Casino
Assists in implementing new policies and procedures for the Slot department to improve security and efficiency and to protect the Casino's assets
Maintains a good working relationship with all Team Members including all other departments
Settles Guest disputes when necessary
Supervises and/or verifies slot machine transactions when necessary
Responsible for ensuring that the Slot department is in compliance with federal currency transaction reporting requirements (Title 31)
Ensures all slot machines are in good repair and in working order
Responsible for Guest service proficiency, Team Member morale, staffing levels and effectiveness of Supervisors and Slot Attendants
Oversee the preparation of weekly staffing schedules for the Slot Department
Assistant Slot Shift Manager must utilize management and leadership skills in making sound decisions
Acts as a host, explaining slot machine details to Guests as necessary
Monitors cleanliness of the slot floor and takes action to correct deficiencies
Is always knowledgeable of all departmental and casino promotions and informs all Slot Team Members of any changes
Responsible for hiring, retaining, promoting, performance evaluations, training, disciplining, and terminating Team Member with concurrence of the Department Director, General Manager and the Director of Human Resources
Must adhere to the safety rules and regulations of the Kiowa Casino and of the Slot Operations department
Administers the Kiowa U Program to the Slot Supervisors through leadership and setting the example of the Kiowa U standards
Possesses a thorough knowledge of the Kiowa Reward's Club rules and policies
All other duties as assigned
Must adhere to departmental, organizational, state, and federal safety rules and regulations, applicable processes for safe operation, appropriate Personal Protective Equipment, in addition to any/all related controls for personal welfare and the safety of others

Knowledge, Skills & Abilities (KSA)Specifics Required:

High school diploma or GED required
At least 21 years of age
Associate degree in related field and 1 year Slot Supervisor experience

• OR -> 3 years Slot Operations experience with at least 1 year of Slot Supervisor experience

Skills Required:

Strong computer skills with experience in word processing, databases, and spreadsheets (ability to demonstrate proficiency)
Strong project management skills
Highly organized and ability to adapt quickly to changing priorities
Excellent written communication skills
Excellent verbal and interpersonal communication skills
Accurate and detail-oriented
Excellent problem solving skills

Abilities Required:

Displays leadership qualities and the ability to serve both internal and external customers
Must be able to manage departmental budget and control labor and expenses
Ability to maintain high confidentiality
Ability to independently manage multiple tasks in a professional manner
Ability to maintain a professional demeanor

Physical Demands / Work Environment

PHYSICAL DEMANDS: While performing the duties of this position, the Slot Shift Manager is required to walk and/or stand for long periods of time. Walking will require a fast pace at times. The Slot Shift Manager will be required to bend, stoop, and kneel occasionally. The Slot Shift Manager must also be able to lift and/or move up to fifty (50) pounds.

WORKING ENVIRONMENT: Office, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke. Extensive computer use. Must be flexible with work schedule. Must be willing to work any hours and/or shift, as assigned, according to business needs. Occasionally must deal with angry or hostile guests. High volume direct public contact.

Job Type: Full-time

Pay: From $62,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Are you at least 21 years of age?
• Are you a member of a federally recognized Native American tribe?
• Are you a member of the Kiowa Tribe?

Work Location: In person