Salesforce Solutions

Our customer is seeking a highly experienced Salesforce Solutions & Strategic Director to lead the vision, architecture, and execution of their Commercial Salesforce ecosystem. This role is ideal for a leader who can balance strategic planning with hands-on expertise, guiding enterprise-wide Salesforce initiatives that elevate customer experience, streamline operational efficiency, and support data-driven decision-making.

As the senior leader overseeing the Salesforce roadmap, you will serve as the organization's trusted advisor and strategic architect aligning platform capabilities with business goals, driving innovation, and maximizing the long-term value of the Salesforce investment.

Key Responsibilities

• Lead the overall strategy, design, and optimization of the Commercial Salesforce instance across multiple Clouds.
• Architect scalable, secure, and future-proof Salesforce solutions that support evolving business needs.
• Oversee and refine Salesforce administrative functions, configuration, data management, and user enablement.
• Drive automation initiatives using Flow, Process Builder, Workflow Rules, and other Salesforce automation tools.
• Ensure platform governance, security model alignment, and best-practice adoption.
• Partner with business leaders to translate requirements into actionable Salesforce capabilities.
• Evaluate and implement AppExchange solutions as needed to support business processes.
• Champion innovation, continuous improvement, and platform ROI.

Required Experience & Qualifications

• 15+ years of professional experience, with significant leadership responsibility in Salesforce environments.
• Bachelor's degree required (BS).
• Current, up-to-date Salesforce certifications (Admin, Advanced Admin, Architect, or Cloud-specific certifications).
• Deep experience with Salesforce configuration, architecture, data management, and security models.
• Expertise across Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, and AppExchange solutions.
• Strong background in Salesforce Administration and platform automation tools.
• Proven ability to design scalable architecture and lead enterprise-level Salesforce programs.
• Excellent communication skills and the ability to influence senior stakeholders.