Dental Front Desk

Job Summary
We are seeking a dynamic and organized Dental Front Desk professional to join our vibrant dental team. In this pivotal role, you will serve as the first point of contact for patients, ensuring a smooth and welcoming experience from appointment scheduling to check-out. Your expertise in medical administrative support, insurance verification, and patient service will be essential in maintaining efficient clinic operations. If you thrive in a fast-paced environment and possess excellent communication skills, this opportunity is perfect for you to make a positive impact on patient care and clinic success.

Responsibilities

• Greet patients warmly and provide exceptional customer service during check-in and check-out processes
• Schedule appointments accurately using dental practice management software such as Dentrix or Eaglesoft
• Verify insurance coverage, process claims, and handle billing using systems like Epic, Meditech, or Athenahealth
• Manage multi-line phone systems with professionalism and courtesy, addressing patient inquiries promptly
• Maintain accurate medical records and ensure proper documentation review in compliance with HIPAA regulations
• Perform insurance verification, pre-authorizations, and explain treatment plans to patients clearly
• Handle administrative tasks including filing, data entry, and managing electronic health records (EHR systems) such as eClinicalWorks or Meditech
• Assist with medical coding (CPT, ICD-9/10) and billing processes to ensure timely payments and accurate documentation
• Support clinic operations by coordinating patient intake, appointment reminders, and follow-up communications
• Ensure compliance with health information management standards and maintain confidentiality at all times

Requirements

• Proven experience in a dental office or healthcare front desk role with strong knowledge of dental terminology and medical billing practices
• Familiarity with dental practice management software such as Dentrix or Eaglesoft; experience with EMR systems like Epic or Meditech is highly desirable
• Knowledge of insurance verification procedures, Medicare guidelines, ICD-10/ICD-9 coding, CPT coding, and HIPAA regulations
• Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel) and typing accuracy (10 key typing)
• Strong organizational skills with attention to detail for documentation review and filing
• Exceptional phone etiquette and customer service skills to create a positive patient experience
• Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining professionalism
• Bilingual abilities are a plus to serve diverse patient populations
• Previous clinic or medical office experience preferred; dental office experience is highly advantageous
• Knowledge of health information management systems such as Athenahealth or eClinicalWorks is beneficial

Join our team where your organizational skills and passion for patient care will help us deliver outstanding dental services. We value energetic professionals committed to excellence in healthcare administration

Job Type: Full-time

Pay: $ $20.00 per hour

Work Location: In person